Manager Food Safety
Resume:
•Age : **
•Marital status : Single
•Nationality : Filipino
PROFESSIONAL SUMMARY
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.
SKILLS & ABILITIES
· Money - Handling Skills
· Sales Skills - Persuasiveness, Relationship Building
· Personal Mastery Skills - Cleanliness, Friendly
· Knowledge of Products and Services - Sizing, Product Enthusiasm
· Communications and Customer Service Skills - Dealing with Difficult People, Greeting Customers
EXPERIENCE
BAKER and BARISTA / CASHIER – CHEESE TART BAKERY YAS MALL ABU DHABI
04/03/2019 – 10/08/2020
· Opening the bakery every morning
· Mixing, preparing and baking bread pastries
· Arranging the display case in an appealing manner
· Ordering more supplies
· Scan goods and collect payments
· Handle cash, credit or check transactions with customers
· Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
· Bag items carefully
· Greet customers when entering or leaving establishment
BAKER & BARISTA/SHIFT LEAD – CINNABON & SEATTLE’S BEST COFFEE
ABU DHABI
WAREHOUSE IN CHARGE - CINNABON
07/12/2016 – 05 /01/2019 ( Finished Contract )
· Follow specification to deliver consistent service delivery, control costs and maximize guest satisfaction
· Ensure strict adherence to all established policies and procedures to attain expectations
· Consistently gained accelerated promotion as a result of diligent service
· Build and sustain rapport with all team members to ensure smooth flow of communication among members
· Promoted clean and hygienic work area by maintain safe working environment
· Addressed customer complaints promptly and professionally
· Performed all support tasks such as cleaning cases and equipment, and restocking display cases
· Preparing stocks of all the outlets
· Receiving items directly from the supplier / direct incode to system
SALES ASSIOCIATE - BENCH CLOTHING BRAND - PHILIPPINES
February 2010 - February 2011
· Greeting customers, responding to questions, improving engagement with mechandise and providing outstanding customer service.
· Operating cash registers, managing financial transactions, and balancing drawers.
· Achieving established goals.
· Directing customer to merchandise within the store.
· Increasing in store sales.
· Superior product knowledge.
· Maintaning an orderly appearance throughout the sales floor.
· Introducing promotions and opportunities to customers. · Cross - selling products to increase purchase amounts.
INFOOD SERVER / CASHIER – COFFEE PROJECT PH
January 2014 – March 2016
· Cleaned and stocked tables after use
· Greeted and seated diners in a courteous manner
· Identified and reported unsafe working conditions to the manager
· Took food orders and delivered them to the kitchen
· Handled and counted money and interacted with customers duting transactions
CUSTOMER SERVICE REPRESENTATIVE – STREAM GLOBAL CALL
CENTER PH
March 2011 – November 2013
· Manage and collect information and resolve customer concerns in a timely manner
· Responsible for handling up to 150 calls a day with existing and potential cllients
· Compile daily reports for upper management
· Collect customer feedback and make process changes accordingly
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EDUCATION
High School Graduate (2001 – 2004) – Sisters of Mary Immaculate School laguna PH
BS – Hotel and Restaurant International management (under grad- 3yrs ) 2005-2007 – University of Perpetual Help Las pinas
TRAININGS
•Basic Essential Food Safety / Fire Safety abu dhabi – with certificate
•Basic Coffee knowledge Barista 101 ( Barista and Coffee Academy of ASIA ) – with certificate
•Handling Customer Complaints training
REFERENCES
Mr. Joseph Pataueg – Cinnabon and Seattle’s Best coffee ( MANAGER ) +971*********
Mr. Angel Sonajo – Cinnabon and Seattle’s Best coffee ( MANAGER ) +971*********
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