Shiny Sequeira

Professional Summary

A self-motivated professional who loves setting benchmarks for myself. I constantly strive for excellence and love getting recognized for all I do. In a lookout for a position related to Customer Service, Support Services, Risk Management, Support Services, Training or Quality which will enable me to use my strong organizational and logical skills, educational background, and ability to work well with people.

Work History

LinkedIn - Senior Customer Operations Support Specialist Bengaluru, KA

04/2017 - 07/2019

Responsible for receiving, processing, investigating, and resolving customer disputes, fraud cases, and legal compliance issues. Report and reconciliation of disputes as well as minimizing risk and loss

Communicating directly with our members via email, and assist them with keeping them safe and enforcing our User Agreement and Privacy Policy

Handle manager and team escalation via call and email

Mentoring and training of other specialists as well as new joiners

Managing end to end quality of the team, which includes - quality audits, coaching, performance improvement

LinkedIn - Interim Team Lead - Customer Operations Support Specialist

Bengaluru, KA

04/2017 - 05/2018

Managed all the operational needs for 16 contractors end to end

Responsible for training, mentoring, audits and coaching for all the individuals

Performed data analysis and reported the same to the leadership on a daily, weekly and monthly basis

Responsible for creating performance reports and sending them to the management as well as the team

Responsible to creating a fun and motivational space for the contractors adfsms@r.postjobfree.com

056*-******

Dubai, UAE 128128

https://www.linkedin.com/in/shinysequ

eira/

Skills

Microsoft Suite (Word, Excel, PowerPoint,

Outlook)

Customer Relationship Management

(CRM)

CSR

Team Work

Fraud Investigation

Data analysis

Data Reporting

Team management

Strong written and verbal communication

Risk management processes and analysis

Public speaking

Training Specialist

Quality Specialist

Education

2013

Mount Carmel College

Bengaluru, India

Bachelor of Commerce

2008

LinkedIn - Customer Operations Support Specialist

Bengaluru, KA

04/2016 - 03/2017

Responsible for researching and resolving all issues related to Terms of Service violations.

Effectively identifying problems and trends which will help protect members from the dark side of the internet world.

Communicate effectively and concisely with members to help resolve cases in written form.

Assist in day-to-day risk-related job functions including risk reporting and other duties as needed.

Review and approve sponsored and basic ads which go on the platform.

Collaborating with the appropriate stakeholders to protect our members proactively.

LinkedIn - Customer Operations Support Specialist

Bengaluru, KA

09/2014 - 03/2016

Responsible for researching and resolving all issues related to Terms of Service violations.

Effectively identifying problems and trends which will help protect members from the dark side of the internet world.

Communicate effectively and concisely with members to help resolve cases in written form.

Ensuring LinkedIn's User agreement is understood and followed thoroughly by our members.

Review and approve sponsored and basic ads which go on the platform

Collaborating with the appropriate stakeholders to protect our members proactively.

Goldman Sachs - Analyst - Credit Derivatives

Bengaluru, KA

05/2013 - 07/2014

Credit Derivatives sits within Derivative Operations and supports trading and sales personnel across multiple products and regions. My primary responsibility was to settle and pre-confirm Credit Derivatives and Mortgage trades. Also, manage the post execution processing of Derivative trades across products such as CDS, Index, Mortgage & Loan CDS.

Managed Settlements for Rothesay Life.

Goldman Sachs - Intern - Credit Derivatives

Bengaluru, KA

04/2012 - 05/2012

Contributed to the BAU of the team by running time sensitive reports globally.

Worked on 3 projects to help improve efficiency within the team and to help reduce manual touch.

St Francis Xavier Girls High School

Karnataka, India

ICSE

Languages

English

Hindi

Personal Details

Date of birth - 24 Aug 1992

Gender - Female

Nationality - Indian

Visa Status - Visit Visa

.

Contact this candidate