Manager Sales

Varun Verma

adfsj2@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-oriented professional can be headhunted for spearheading the efforts across reputed organizations for handling Operational function; to achieve management vision and goals in planned and stipulated time frame.

PROFESSIONAL SYNOPSIS

•language-related solutions, assistance, and queries for the required business.

•Establishing needs All French and selling complete French language products solution as per the requirement.

•Execute strong strategy, planning & implementation for sales promotion, business competitions and policies in the French Language.

•Research activities as primary and secondary research from English to French and French to English.

•Translation and interpretation from English French and French to English.

WORK EXPERIENCE

Product Manager- Travel Technology Solutions Oct 2018 – Till date

QuadLabs Technologies Pvt Ltd • Gurgaon

•Managing a line of business independently.

•Managing product requirements and commercial aspects.

•Working closely with the tech team to evolve the product

•Working closely with the sales team for new customer acquisition

•Coordination with client help-desk in order to ensure that existing clients are getting a response to their quires within an agreed SLAs.

•Decision making on product pricing, supplier acquisition, etc.

•Monitor product work cycle from development till customer delivery and acceptance.

•Solution document preparation on the basis of customer requirements.

•Team Management.

•Preparing project plans on Microsoft Project Plan

•Maintaining enhancements and development tasks as Jira.

•Evaluating team performance during quarterly and annual appraisals reviews.

Assistant Manager- Contact Centre Operations and Sales Feb 2014 - Oct 2018

Bird Information Systems Pvt Ltd • Gurgaon

•Develop objectives for the call centre day-to-day activities.

•Conduct effective resource planning to maximize the productivity of resources.

•Collect and analyze call-centre statistics.

•Hire, coach and provide training to personnel to maintain high customer service standards

•Evaluate the performance of the contact centre with key metrics.

•Prepare reports for different departments or upper management.

•Handle client/customer escalations.

•Ensure all contact center Agents have performance appraisal.

•Supervise and motivate staff to perform their best.

•Daily coordination with the client on Key KRAs and KPIs of the contact centre.

•Conduct team-building activities to maintain a healthy environment for a contact centre.

•Collaborate with the HR team to develop employee training programs.

•Ensure security and safety policies are properly implemented.

Assistant Manager- International Marketing (Business Development Manager) Mar 2013 - Oct 2013

Superhouse Limited • Noida

•Contacting potential clients to establish rapport and arrange meetings.

•Planning and overseeing new marketing initiatives.

•Promote the company’s products/services addressing or predicting clients’ objectives

•Researching organizations and individuals to find new opportunities.

•Increasing the value of current customers while attracting new ones.

•Finding and developing new markets strategy to improve sales.

•Attending conferences, meetings, and industry events.

•Developing quotes and proposals for clients.

•Keep records of sales, revenue, invoices, etc.

•Developing goals for the development team and business growth and ensuring they are met.

•Training personnel and helping team members develop their skills.

•Provide trustworthy feedback and after-sales support.

•Build long-term relationships with new and existing customers.

EDUCATION

Bachelor of Commerce Jul 2008 - Dec 2011

University of Delhi • New Delhi

DELF A-1,DELF A-2,B-1 level in French Language Jun 2008 - Jun 2010

Alliance Française De Delhi • New Delhi

SKILLS

Soft Skills: Coordinating ~ Relationship Management ~ Time Management ~ Analytical Skills ~ Organizational Skills ~ Multi-tasking Abilities ~ Leadership Skills ~ Success Oriented ~ Communication Skills ~ Problem-solving Skills ~ Analytical Skills ~ Interpersonal Skills ~ Monitoring Skills ~ Leadership Qualities

Key Skills:

•Strong positive attitude and quick adaptability and flexibility with work.

•Possessed good communication skills and Leadership qualities.

•Self-starter and seeks new challenges and responsibilities.

•Ability to organize and prioritize the tasks and work under pressure.

•Possessing a strong will to develop the spirit of teamwork.

•Ability to work both independently and as part of a team with professionals of all levels.

•Quick learner, able to grasp new ideas, concepts, and methods.

KEY RESULT AREAS

Employee Engagement Program: Spearhead for-

•Organizing contests and competition for the existing associates on the floor so as to motivate and appreciate them.

•Organizing, Managing and executing various events/programs in the organization

Process Management: Liable for-

•Taking Initiatives towards process improvement.

•Evaluating performance of the agents for the process improvement.

•Coaching associates in handling difficult scenarios.

Customer Support: Accountable for-

•Handling highly escalated calls on the floor.

•Responsible for handling customer escalations.

•Providing value added customer services by attending customer queries and issues.

Team Management: Responsible for-

•Managing the Operational team and team leaders

•Planning, monitoring and achieving the targets on a daily, weekly & monthly basis in adherence to the pre-set standards.

•Evaluating & Sharing the performance of the Team members

•Creating and sustaining an environment that fosters development opportunities and motivating the team for enhancing the existing performance levels.

•Objection handling from different ends and giving reverts with satisfactory acceptance.

COMPETENCIES

•Effective in handling and working with diverse groups of people.

•Strong analytical and problem-solving skills.

•Work effectively under pressure and like to take up challenges.

•Dedicated and determined to cope up with fast-paced environment.

•Hard-working and constant learner.

PERSONAL DOSSIER

• Date of Birth: 09th January 1990

•Gender: Male

•Marital Status: Married

•Languages Known: French, English, Hindi, and Punjabi

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