MS, LAC, BHP, Case Manager, Intake Clinician, and Social Work

BRENDA KRSTEC, MS, LAC, BHP

*********@*******.*** / / C: 520-***-**** / / TUCSON, AZ

SUMMARY

Licensed Associate Therapist/Intake Clinician, self-motivated, dependable, experienced in advocating outreach and engagement services. Demonstrated clinical skills in assessing and obtaining community resources to customize care plans. Commitment and understanding of equal opportunities with diverse and multicultural environments. Compassionate and accustomed to treating diverse needs, while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with grace and efficiency. Hardworking and reliable with strong ability to complete a task. Highly organized, proactive, and punctual with team-oriented mentality.

EXPERIENCE

02/2019 - 04/2020 Lifewell Behavioral Wellness Incorporated – Case Manager/Intake Clinician Mesa, AZ

Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.

Determined functional status, activity, acuity and self-management levels to make proper care referrals.

Advocated for members and families to coordinate care.

Developed comprehensive client-driven case plan with short and long-term goals.

Constructed case notes and comprehensive reports, including data entry into program.

Conducted assessments to obtain information for participant-centered plan of care.

Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.

Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.

Protected patient data in alignment with HIPAA privacy protocols.

Counseled patients and caregivers, providing emotional, psychological and spiritual support.

Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Coordinated with healthcare team to establish, enact and evaluate patient care plans.

Answered patient questions and provided take-home materials for further information.

Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.

04/2018 - 02/2019 CODAC Health Recovery and Wellness Incorporated - Practicum Intern Tucson, AZ

Handled all delegated tasks.

Provided excellent service and attention to members/survivors when face-to-face or through phone conversations.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Improved member/survivor satisfaction by finding creative solutions to problems.

Answered telephone calls to provide information or direct callers to appropriate personnel.

08/2011 - 06/2015 Court Appointed Special Advocate, CASA - Social Work Volunteer Casa Grande, AZ

Advocated for placement of foster children into community-based settings.

Collaborated with team members to identify and accomplish agency objectives.

Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.

Resolved problems and delivered solutions by collaborating with government entities.

Consulted with local government representatives to understand community needs and strategize response plans.

Partnered with similar organizations to meet greater needs.

Recognized by management for providing exceptional volunteer services.

EDUCATION AND TRAINING

2019 Grand Canyon University Phoenix, Arizona Master of Science: Professional Counselling. GPA: 3.83.

2015 Liberty University Lynchburg, Virginia Bachelor of Science: Psychology, Minor Criminal Justice, Counselling. GPA: 3.5.

2009 to 2011, Central Arizona College Coolidge, Arizona. Prerequisites. GPA 4.0

HONORS

Dean’s List for GPA.

Recommended by professor for honors society.

ADDITIONAL INFORMATION

License at the associate’s level, issued through the Arizona Board of Behavioral Health Examiners in November 2019.

SKILLS

Computerized charting

Triaging patient concerns

Intake and discharge

First Aid/CPR

Relationship development

Problem resolution

MS Office

Arizona Department of Economic Security Family Assistance Administration (DES FAA), Tucson, Pima County, Arizona.

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