Customer Service Rep/Sales

ROBERT MICHELS

210-***-**** • ***********@*****.***

Commercial Lines Specialist / Customer Service Representative OBJECTIVE

Customer-driven P&C and Life & Health Licensed Sales and Service agent with more than 16 years of experience in fast-paced, diversed environment.. Experienced in working with high volume calls and answering intricate inquiries. Seeking an opportunity to utilize past sales and service expertise with combined expert risk mitigation strategies with an ability to quickly engage the proper stakeholders in obtaining insurance coverage. Experienced working in a commercial insurance agency and broker setting utilizing my knowledge of the commercial insurance marketplace to place coverage for our member’s business needs.

SUMMARY OF QUALIFICATIONS

A self-starter capable of building rapport and establishing credibility quickly with the client. Highly developed skills in oral and written communications, multitasking, and attention to detail. Outstanding reputation for keeping and maintaining excellent customer service standards Identify customer needs and determine liability exposures with an ability to effectively assess, analyze, and provide solutions to benefit the customer in meeting their coverage needs. Exhibits extensive knowledge of policy contracts, policy coverages and exclusions including underwriting requirements in order to submit policies. Utilizes a consultative approach to assess client needs and determine various vendors and their underwriting requirements in order to successfully submit and issue new business. Provide solutions based on current products and service offerings.

EXPERIENCE

Globe Life- Family Heritage Division July 2019- Present

• Territory Sales Manager- Actively selling in both B2B and C2C market sectors.

• Focus on customer needs while building rapport in providing solutions based on client needs.

• Provide servicing of policies, explanation of benefits, and assistance in filing the client’s claims.

• Products: Cancer, Heart, Accident, and ICU policies. We also offer Term and Whole Life. Nationwide Insurance Agency (Broker) February 2019 – July 2019

• Exclusive primary provider of Nationwide products for both Personal lines and Business Owners Policies.

• Broker offering multiple vendors providing advice on best insurance options based off the client’s needs.

• Customer Sales & Service and assistance filing claims of Personal lines and Business Owner Policies.

• Personal lines Policies: Auto, Home, Renters, Umbrella, Flood, Boat, RV, Mobile home, Umbrella, and Flood.

• Customer contact by meeting with clients in person, office, home/jobsite, phone contact, fax, text, and email. School Counselor/Special Education Teacher August 2005 – March 2018

• Provide student counseling and to provide referrals to other professional agencies

• Directed Initiatives that focus on academics and student development plans

• Collect data, maintain records, prepare reports to better serve needs of students, faculty, and campus with special programs and external agencies

• Presenting workshops, classes, focus groups, and community presentations that focus on job skills, personal development, and college application processes

USAA Prior work experience Sept 1985-Sept 2004

Auto & Property Senior Claims Rep (P&C)

• Handle first and third party physical damage liability loss settlement accordance to policy guidelines. Investigating claims, researching coverage and negotiating and settling claims.

• Handle initial loss reports for Claims in reference to Auto, Property, Boat, Paf, and Umbrella. Multiline adjuster working claims through completion which included handling of (CATS) catastrophic level storms involving, Wind, Hail, and Hurricane losses handling both Auto & Property claims.

• Trainer for new employees in pipeline classes as they moved into the transition unit. P&C Policy Service Representative

• Service Policies: Auto, Renters, PAF, Homeowners, Fire, and Condo.

• Communicate with policyholders under job demands of high phone volume to include follow-up diaries to process issuing new policies involving home closings and dwelling appraisals, explaining coverages, adding and deleting vehicles, billing questions, and rate increases Life General Agency Underwriting Specialist

• Handled underwriting requirements to include ordering lab work, researching medical history, handling the various billing arrangements to obtain an active policy.

• Utilized program with direct link up with vendor, Portamedic ordering state specific lab exams

• Review applications, inputting into the system and ordering paramed exams.

• Contact paramed, physicians, hospitals and paramed facilities fulfilling underwriting requirements in order to issue an active policy.

• Ran price quotes for members to our USAA vendors with various plans & companies USAA Federal Savings Bank- Customer Loan Accounting Representative

• Extensive Customer contact with members by phone, in person, and by mail.

• Responsibilities involved processing car loan applications, issuing sight drafts, funding loans, processing title work, providing payoff quotes, and releasing titles.

• Direct in person contact with members and dealerships in handling payoffs and title work. EDUCATION, LICENSE, SKILLS

• P & C Licensed- General Lines Agent: Property & Casualty and Life, Accident, Health, and HMO

• Bachelor of Arts in Psychology The University of Texas at San Antonio

• Masters of Education-Special Education /Counseling Texas A&M Kingsville

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