RIDHWANA MOHAMMAD

Toronto, Canada.

Email: adfsgm@r.postjobfree.com

Accomplished Telecommunication Design professional (specializing in project management) blended with people management and financial acumen. Reputed for people leader, project coordination, strong organizational skill, and effective communication skills to establish strong relationships and succeed within fast-speed environment.

Career Accomplishment

> Achieved Best Employee Award in 2017 for empathetic customer handling and project delivery.

> Slashed project administration costs 30% by negotiating pricing and fees on documentation management. while ensuring the continuation and enhancements of services.

> Generate simple Unified reporting to minimize waste of multiple reporting and analytics.

> 3+ years of Telecommunication Wireline and Wireless Project Management with varying complexity and tight deadlines.

> Increased Construction Technician productivity by 25% by building trust and professional relations.

Relevant Experience :

Jr. Construction Project Manager/Designer, American Design, Residential House Build Jan 2020 – Present

- Negotiated contracts of residential build project with various contractors and trades.

- Plan and participate in meetings with various representatives involved in an optical fiber project (Municipalities, developers, customers, telecommunication companies), Monitor projects with clients and management.

- Work with management to resolve issues and remove roadblocks across various teams.

- Review with architect for any design changes and adhere with City by-laws to keep cost under budget.

- Provide financial budget with ROI (return on investment) tracking, CAPEX/OPEX within a justifiable limit.

- Performed analysis on project budgets and monitor project costs.

- Advise project contract manager of potential cost over-runs and work with the project contract manager and operations manager to devise a recovery plan.

- Review project Schedule and advise the project contract manager and operations manager on schedule slippages, facilitate completion of critical path tasks with the process owners to maintain/recover schedule.

- Manage project change orders (change of scope, expediting fees, design changes, etc.). Work with the project contact manger on evaluating change order costs and schedule impact. Communicate change orders to the customer and negotiate cost impacts.

Fibre Designer (OPE Project Reporting), Rogers Communication Canada Inc. July 2018 – Dec 2019

-Generate all required internal waterfall reports using specific formats across different target stakeholders.

-Managed documentation coordination and successful delivery of Enterprise Customer Orders on time.

-Assist with the implementation of fibre splice documentation, roll-out of new processes and policies.

-Expertly facilitate project status and other meetings, responsible for project coordination, schedule booking, monitoring attendance, distributing splice package materials, taking meeting minutes.

-Provide fibre network design alternatives and assist in optimizing fibre network capability.

-Plan end-to-end fibre solution and/or provide instruction to support staff and engineering contractors for the successful delivery of plan within timeline and budget. `

-Create Splice package according to plan fibre to home by ensuring primary and diverse route as needed.

-Recommend how to place, remove, or rearrange the fibre facilities connected to the OPE networks.

-Splice as built: Checked connection between fiber cables, change it as per the asbuilt. Update splice drawing, internal contraction drawing in Spatial net.

-Added various FOSC in fibre cable as per the project guideline while creating then in RENS software. Plan & Design fibre splice package by using string or demux from demux CWDM tracker.

-Issuing disconnect order for disconnect decommissioned customers & update asbuilt according to the as built implementation.

-Ensure fibre optic network, meets all guide line. Fibre circuit assignment with CLLI naming convention QC as per TELECORDIA standard.

-Fibre network documentation including IRU records, splice log, fibre count and availability.

-Ensure fiber route with optimal cost effectiveness and link budget guideline.

-Coordinate the transition of customers from implementation to operation, including tracking of all milestone deliverables, and getting acknowledgement from all teams in a timely fashion.

-Create CAD Draft layout of pole lines, over head cables, buried cables, underground conduits in Spatial GIS database and facilitate necessary for permits application submission and approvals.

-Learn Technology changes so that Fibre can be repatriated as per construction guidelines.

OPE Project Coordinator, Rogers Communication Canada Inc. Jan 2018 – Jun 2018

-Weekly Progress and Forecast Reporting to the Fibre Planning Team and Senior Leaders/ Directors.

-Attending Team meeting for upcoming Wireless/ DAS/ Small cell design standards.

-Coordinate invoice/PO issues with accounts payable, keep project costing log updated, administrative track for the construction build and maintenance, request RENS Numbers and CLLI code, etc.

- Responsible for various administrative tasks using Oracle and SAP (Rogers K2 Tool), such as the creation and issue purchase orders, requisition administration, management of asset under construction and asbuilt asset tag using RENS, RPATS Milestone entry, facilitate project meetings & keep meeting min according to need.

-Knowledge of Fibre Cost Estimation (FER) for small cell and wireless projects.

-Maintaining the Spatial database, updating milestones of projects and escalating projects that are in jeopardy to ensure deliverables are met.

-Read and interpret construction permit drawing and QC as built.

-Working closely OPE Specialists, OPE System Planners and Network Implementation to assist in delivering reliable and innovative. Outside plant designs for the build and maintenance of the cable plant.

-Accurately document fibre details on exiting fibre asset and take all necessary steps to ensure the data integrity of the fibre network is maintained with ESRI standard

-Weekly reporting based on the POR (Plan on Record) and Milestone Reporting (Uplift/1.2/VHUB/Wireless/DAS/EBU).

-VIVA/Forced projects weekly progress tracking. Risk/Jeopardy analysis for ongoing EBU (Business Customer) projects. Build rapport with Fibre Technicians in execution of day to day splicing tasks.

-Plan and participate in meetings with various representatives involved in an optical fiber project (Municipalities, developers, customers, telecommunication companies), Monitor projects with clients and management.

Project Support Lead, Teleperformance, Toronto, Canada

Samsung, AT & T, Scotia Bank and SLING TV Nov 2015-Sep 2017

-Track call quality, monitor queue, analyze data to ensure SLA and KPI.

-Using multiple Oracle and SAP systems, Sales force system support customers for various products and services including account provisioning, device functionality, device configuration, customer escalations, software downloads, network connectivity by escalating internal, and vendor issues.

-Working in a structured and goal-oriented environment which includes punctuality, call duration, quality, and customer retention.

-Train and mentor new hires.

-Tire -2 Tech support, including troubleshoot hardware and software, cell phone peripheral equipment problems; make repairs and corrections with remote access.

-Provide financial and operative solutions as per the policy.

Software Competencies

SAP for billing data entry in the Call Centre, MS office suite (report using VLOOKUP & Pivot ), MS project, REMEDY (Ticketing for Node/Fibre Cutover), Google Earth Mapping with KML routing, RENS, RPATS (Project Milestone Tracking), SPATIALNET (GIS PLANNING/MAPPING/DESIGN), AUTOCAD Design, Visio, MapInfo, Acrobat suite, K2 Tool (PO management).

Professional and Major Trainings

- Agile Scrum Master Certification, 2020

- GIS google Earth Mapping, Excel Data Analytics for business and finance Reporting, 2020

- Leading others, Harvard Manage Mentor, November 2018

- Customer 1st Award (Best Employee Award) in 2016 at Teleperformance.

- Project Management Professional (PMP) (Completed 48 PDU), Dec 2011

- Finance for non-financial managers, July 2011

Volunteer Activities, Toronto, Canada

Covenant House Toronto (in support of homeless youth), Toronto, Canada. 2017 - Present

RMHC (Ronald McDonald House of Charities), Toronto, Canada 2013-2016

The East Scarborough Store Front, Toronto, Canada

(community service at Mathematics Homework Club) 2012

Education: Architecture Technology, George Brown College - Centre for Construction & Engineering Technology, Toronto Dec 2017 (contd.)

Major Course includes: CAD Design (Read, interpret, and understand construction drawings and specifications, the city codes and ordinances regarding building codes, permit applications etc.)

Bachelor of Technology in ELECTRONICS & COMMUNICATION ENGINEERING (ECE),

Canadian Bachelor’s Equivalency: WES, Canada. West Bengal University of Technology, India, 2006

Web: www.wbut.net

Major Courses includes: Fibre Optic Communication, Wireless Communication, Data Communication

References: Will be provided accordingly

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