Store Manager Customer Service

NOSIPHO SITHOLE

P O BOX ****, Stanger, **** · 084-***-****

Email : adfsfq@r.postjobfree.com · LinkedIn Profile : Senamile Sithole BCom Supply Chain Management student looking to leverage my 5 year experience in team work, adaptability, interpersonal skills and communication skills in the retail industry into a graduate program that will launch my carrier in the Supply Chain Industry. EXPERIENCE

MAY 2014 – JANUARY 2018

RETAIL ASSOCIATE, CAPE UNION MART (OLD KHAKI)

Communication skills, great customer service and product knowledge have been the skills that I have developed and responsibility I have maintained to make minimum sales targets of R30 000 a month during off seasons and targets up to R100 000 during peak season. My creative ability in visual merchandising has been one of the contributing factors in increasing sales, by executing floor moves based on seasonal changes and trends. As an experienced retail associate the training of new employees has been one of the responsibilities like the use of POS, customer service and merchandising. Maintaining daily operations like housekeeping and partaking in stock take. References: Duncan Lazerus, store manager, 032-***-****, 073-***-**** Pria Govender, store assistant manager, 082-***-**** MARCH 2012 – JUNE 2013

RETAIL ASSOCIATE, AZURE BOUTIQUE

Performing upkeep of daily operations to keep the business activities running smoothly from replenishing of stock to housekeeping. The use of IT systems effectively like the POS system such as scanning items, totaling of bills and bagging of items correctly. Monitoring of activities such as potential theft and the replenishment of items for the increase of sales. Providing great customer service and team work.

References: N/A

EDUCATION

2018-2020, 3 YEARS, STILL IN PROGRESS

BCOM SUPPLY CHAIN MANAGEMENT, MANCOSA (MANAGEMENT COLLEGE OF SOUTHEREN AFRICA)

RELEVANT COURSEWORK:

INTRODUCTION TO BUSINESS MANAGEMENT END USER COMPUTING SUPPLY CHAIN 3A (INTRO TO PURCHASING) SUPPLY CHAIN 3B (INTRO TO LOGISTICS) BUSINESS LAW MANAGEMENT ACCOUNTING

2

2010-2010, 1 YEAR

HIGHER CERTIFICATE IN BUSINESS PRACTICE AND PRINCIPLES, VARSITY COLLEGE

(DURBAN NORTH)

PASSED WITH DISTINCTION

RELEVANT COURSEWORK:

BUSINESS MANAGEMENT AND ADMIN BUSINESS COMMUNICATION PROJECT MANAGEMENT AND ADMIN BUSINESS CALCUALTIONS SKILLS

• Good communication skills

• Experience using CRM and POS

• Creative problem solving

• Team player

• Ability to adapt

• Active listening

• Time management

• Merchandising

• Interpersonal skills

ACTIVITIES

I am passionate about the girl child; my sister and I have begun small initiatives where we donate sanitary pads to the less privileged young woman through my mother in one of the high schools in KwaMaphumulo. I enjoy reading as a form of self-investment and would one day like to own my own all organic skin care range.

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