Wells Fargo

November **** to May ****

Am responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes. Navigating multiple computer applications while interacting with the client. Listening understanding and providing solutions for our client's needs.

Area Supervisor

+ Add company name

August 2018 to December 2018

Perform daily functions to ensure proper cash handling procedures are followed, Update departmental procedures relating to customer service, cash handling, and reporting, as needed. Ensure Bars are stocked with necessary equipment and supplies for full eventful day along with stocking for following day.

Cocktail waitress

San Manuel casino

April 2018 to September 2018

Addresses customers in a warm manner with a smile, at all times. Maintains cleanliness of assigned stations, picks up trash and empties ashtrays, and announces cocktail service throughout their scheduled shift. Know all drink and beer items available, the price of each, and how the drink is garnished. Orders all alcoholic beverages from the bartender and pays the bartender for the complete order. Performs additional job-related duties as assigned by their supervisor/management.

Courtesy clerk

Service Deli

July 2016 to January 2018

I would bag customer groceries, assist customers to their vehicles, retrieve carts from parking lot, maintain bag supplies and cleanliness of check stand area, collect and break down cardboard boxes, secure price verifications, and return non-purchased items to their proper shelf.

Service Deli lead- monitoring employees, maintaining stocks and supplies, assessing sales performance, interviewing and training new staff, creating, making sure the facility is clean and safe and sales orientation, customer service skills, communication abilities and attention to details

Front office receptionist

Paklab

December 2015 to July 2016

I would answer phones and operate a switchboard. Route calls to the necessary people. Greet visitors warmly and make sure they are comfortable. Hand out visitor badges. Coordinate mail flow in and out of office.

Laboratory assistant- Reporting of inconsistencies, malfunctions or variations from prototype. Written explanations of flaws. Procedural evaluation. Recommendation of new or revised methods for production efficiency.

Cashier/ Customer service

Kmart

September 2013 to December 2015

Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling.

Backroom locator/ Defect merchandise handler - Perform and adhere to operational processes in the store, Backroom/stock room organization, Stock Locator process, Merchandise Pick Up, Receiving, Merchandise Mark Out, Item Disposition, Merchandise Return Notices, Assembly, Fill Floor and Out of Stock Pull Lists

Education

High School Diploma

Ontario High School

Contact this candidate