Manager Customer Service

Sannah Tinny Monthusi

***** ***** ****** ********* * Kagiso 2 1754

Cell: 078-***-**** 078-*******

Email: *************@*****.***

Education and Qualifications

Mosupatsela Senior Secondary School.

- Matric

- Afrikaans

- English

- Setswana

- KoAccounting

- Economics

- Mathematics

Damelin - Marketing

-

First choice ( Call Centre) -. Call centre training Work Experience

June 2007 to Dec 2013 U-Plus

Call center

Duties

Cashing up end of day takings

Being the face of the company

Upselling of products

Report daily figures to Area Manager

Calling Clients / Database

1. Feb 2014 to 2015 Sensationnel Products

Admin / Debtors Clerk

Duties

Filing client reports alphabetically

Greeting and directing walk in clients

Answering the switchboard & redirecting

Answering general queries

Emailing suppliers for quotes & invoicing

Nov 2016 – Aug 2020

FQ MANUFACTURERS (Pty) Ltd

Receptionist / Bookkeeping

Duties

Compile, file admin / financial reports

Ensure effective control of stock received

Deal with customer complaints

Marketing of brand

Implement stock loss prevention strategies

Enforcing company procedures, safety, pricing and customer service policies

Manage special events & Promotions

Data Base

Computer Excel

Answering & redirecting calls

References

Ms Lily Morobane

Management FQ

066*******

Hannah

Sensantionnel Manager

079*******

K. C Dipale

General manager FQ

068*******/ 011-***-****

Career Objectives

To be an integral part of a dynamic institution where my enthusiasm and hard work will lead to success not for me but also for the company I represent. I need to be part of a progressive team where creative thinking and good collaboration solves problems and Contributes to the well-being of the company.

I am available immediately upon appointment

I see myself as a well-presented, intelligent, positive individual with a distinct customer service orientation and well-developed communication skills. My strengths include team work, decision making, time management, achieving deadlines, attention to detail, quality-orientation, commitment, and eagerness to learn, versatility, working extremely well under pressure, problem solving, solid ethics, tact, figure work, confidentiality and a strong commitment to excellent customer services.

CURRICULUM

VITAE

OF

SANNAH

TINY

MONTHUSI

Contact this candidate