journeyman glazier
Resume:
Mark McKinley
Meridian, Idaho 83642
Fax: 208-***-****
*************@*******.***
RESUME
January 6,2016 to current : Washington Glass and Glazing
Install store front systems, curtain wall systems, doors, handrail glass, regular and stainless steel break shapes, also do caulking. Was responsible for a crew of caulkers on a two year project in Portland Oregon.
August, 2011 to January 6,2016 : Safelite Auto Glass
I managed the Nampa Idaho location 3226 for Safelite Auto Glass, which was a promotion from the Boise location. I was responsible for the day to day operations of the store. I managed five techs daily. I also install depending on the day and how busy the shop is. I continue to keep a score of 96% customer satisfaction rate as well as a 99% quality of work score, as well as all my other management duties which include opening and closing the store, routing jobs to techs, inventory, engaging all employee that I come in contact with. I am responsible for all kpi’s and the store p&l’s.
October, 2010 – August, 2011: Safelite Auto Glass
In October of 2010 I was promoted to the Manager position for Store 4039 in Boise idaho. I helped develop the One-Tek tool with Glen Moses and other management. I also travel to various locations such as Boston, Connecticut and Seattle to help with catastrophe management. My regular duties include installation and repair of auto glass, purchasing, inventory, invoicing, answering phones and turning inquiries into sales, budgeting, encouraging team members to strive for better results, participation in the training of employees, track KPI’s, and other regular management duties.
June, 2007 – October, 2010: Diamond Triumph Auto Glass/Safelite Auto Glass
Installation and repair of auto glass, answer phones and turning inquiries into sales, write up work orders, invoice jobs and help to manage glass inventory. In addition, I support the manager in a variety of extra duties. Diamond Glass was bought out by Safelite Auto Glass
May, 2005 – June, 2007: Glass Doctor
Managed 3 employees, routed daily jobs, ordered glass and other sundries, did returns, installation of auto and residential glass, chip repairs, insured technicians were trained, provided technical leadership, evaluated performances.
January, 2005 – May, 2005 – Fast Glass
Installation of auto, residential and commercial glass as well as chip repairs. Lifted many heavy windshields and glass units and installed them. Was recruited by Glass Doctor for a managerial position.
September, 2004 – January, 2005: Self Employed
Owner/Operator of All About Glass. Installation of auto, residential and commercial glass as well as chip repairs. Routed daily jobs as well as filing paperwork with the insurance companies. Made all orders and returns, scheduled all appointments and made all sales calls. Was solicited by Fast Glass. I accepted because of the insurance benefits for my family.
August, 1999 – September, 2004: Safelite Auto Glass
Installation of auto glass and chip repairs. Was let go from this job.
August, 1996 – August, 1999: Les Bois Glass
Installation of auto and residential glass. Managed one employee. Routed daily jobs, made glass orders and did returns. Answered phones and made appointments as well. Left for a better paying position with insurance benefits.
August, 1995 – August, 1996: Custom Glass
Commercial glass installation throughout southern Idaho. Left because I did not want to travel with a newborn and a wife who just had surgery.
1989 – August, 1995: Hopkins Glass
Installation of auto, residential and commercial glass as well as chip repairs. Left for a higher paying position.
Qualifications
Over 25 years of experience installing auto glass and flat glass windows
Safe Tech Certified for both repair and replacement
Took second place in the division at the 2008 Best of Belron Competition
Over 20 years experience using Sika Brand products
Attended the Sika Certification Program multiple times, the latest in 2013
Experience cutting and grinding to pattern, as well as designing patterns
I enjoy traveling
Can work a flexible schedule (No Sundays)
References
Pedro Sanchez
Doug Strudam
Former colleague
Ryan Schapp
Former colleague
Raul Delligado
Contact this candidate