Customer Service Manager
Resume:
WORK EXPERIENCE
Owner/Operator
Bumper King USA - San Diego County, CA
January 2011 to Present
1. Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
2. Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports.
3. Operated with safety and skill to avoid accidents and delays. Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands. 4. Engaged with thousands of clients regularly through phone and email correspondence to present newest offerings, respond to questions and concerns.
5. Repaired, repainted, refinished, and detailed thousands of vehicles from simple touch up repairs to collision repair to include boats and aircrafts.
Manager
Dent and Scratch Pro UTC - San Diego, CA
June 2019 to January 2020
1. Quality control manager and customer service professional. 2. Handling of automotive insurance claims using CCC and Mitchell Systems. 3. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
4. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. DELEON
BROWN
Team-oriented Owner/Operator with impeccable customer service skills. Pflugerville, TX 78660
************@*****.***
1. Strategic-thinking individual experienced in automotive repair and customer service. 2. Owner of Bumper King USA, LLC and in business for more than 9 years. 3. Offering engaging and pleasant personality with expertise improving customer relationships. Detail-oriented Owner/ Operator with 15 years of automotive repair experience. 4. Expert in the automotive paintinng and autobody repair industry with proven history of leading shifts with excellent guidance and employee leadership.
5. Trained in customer service and committed to punctuality. Dependable leader in proficient repairs, managing proper technique and operating equipment in tools in the correct way. 6. Hardworking and skilled team player with 15 years of related experience. Authorized to work in the US for any employer
5. Managed over 100 calls per day for estimates, question, or concerns. 6. Completed repairs and painted many vehicles to assist employees to meet timely goals. Automotive Technician/Mechanic
BumperDoc Inc. - San Diego, CA
April 2007 to August 2010
1. Completed average of thousands of body work orders each quarter while maintaining company defined quality standards.
2. Evaluated OEM manufacturer schematics and service documentation to identify parts to order. 3. Replaced and repaired vehicle parts according to work order instructions. 4. Welded and finished body pieces on over hundreds of repairs with great skill and accuracy. 5. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
6. Performed convenient mobile repairs and painting at homes and office for clients. Marine
U.S. Marine Corps - San Diego, CA
April 1997 to 2001
Aviation operations specialist as an administrative specialist. Handling of military personnel service files. Coordinating military school enrollments and assigning personnel for temporary additional duties. EDUCATION
High school diploma in Masonry
C E Ellison High School - Killeen, TX
September 1995 to May 1996
High school diploma
Killeen, TX
March 1992 to May 1996
SKILLS
Military Experience
Vehicle Maintenance
Mechanic Experience
Auto Body Repair
Detailing
Car Wash
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MILITARY SERVICE
Branch: United States Marine Corps
Rank: Lance Corproal
April 1998 to August 2001
Aviation operations specialist as an administrative specialist. Handling of military personnel service files. Coordinating military school enrollments and assigning personnel for temporary additional duties. Commendations:
Meritorious Mast
Unit Commendation
ASSESSMENTS
Construction Safety — Highly Proficient
July 2020
Using safe practices while on a construction site. Full results: Highly Proficient
Basic Maintenance and Repair — Proficient
July 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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