Manager Customer
Resume:
Vinhquan Le
The Woodlands, TX *****
****@************.***
• Goal seeker and hard worker
• Willing to face with new challenges
• Good leadership and interpersonal skills
Work Experience
Import Manager
QTI Logistics
August 2011 to Present
Oversee import department. Budget preparation and review, financial reporting and monitoring expenses. Plan, organize and manage complex projects and set priorities. Monitor quantity and quality of jobs being performed, providing guidance and advice as necessary. Conduct regular meetings with staff to assess group's overall status. Plan and manage logistics, transportation and customer services. Supervise and train import and export staffs. Negotiate with regional and international logistics providers to achieve the best overall service and drive cost-effective. Utilize TMS analytics to evaluate cost, carrier performance, and provide recommendations.
Comply with customs and international trade laws. Comply with DOT, IATA, ICAO and CBP.
Customs Broker
Transocean Offshore, Expro America, Shell Offshore, National Oilwell August 2006 to August 2011
Handle major accounts (Transocean Offshore, Expro America, Shell Offshore, National Oilwell, Designer Stone ) Coordinate the release of goods from the carrier, customs or other governmental agency examinations that may be required. Oversee all CFS warehouse process. Measure team's performance and identify transaction tasks that require special handling or expediting. Process air and ocean documents through the established import system. Obtain Customs release and other government agency releases as appropriate, arranging delivery, and invoicing the import and export accounts. Lean and six sigma member.
Export and Import Leader
AIR FRANCE
May 2003 to October 2006
Manage all import and export functions to ensure that all departments and staff execute service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communications. Follow-up on all pending matters with the customer. Responsible for business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station. Provide managers with daily guidance, leadership and overall support on any issues relating to operations, communication, human
resources, revenue enhancement, standardizing procedures, systems applications, and executing processes to meet customer needs.
Education
Master Degree in Business of Administration/Global Management in Business of Administration/Global Management
Humble High School
2005
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