Assistant Customer Service

Lorisa Carroll

***-**** ***** ******, ********, Manitoba R3R 2A3

Phone: 204-***-****

E-mail: *************@******.***

Attention:

Human Resources

Winnipeg, MB

Dear Hiring Manager,

I am excited to submit my application for the sales position that I saw posted on the internet..

My work experience consists of several years of transferable knowledge in customer service, sales, and in a variety of hospital settings. I have worked for a variety of companies selling their products and teaching coworkers selling techniques. I have worked in customer service for many years as well which has enhanced my ability to problem solve quickly and create a respectful environment that is pleasing to the customer. I also have my degree in Community Rehabilitation and Disability Studies which has brought me through many courses that relate to the medical field and terminology.

The nature of my academic background and experience prepared me to overcome challenges by remaining persistent and being a go-getter. Having worked with people for the past 20 years I feel that I would be a good candidate for this position as I am very passionate and enthusiastic. I would like to work in a position in which I am able to interact with others utilizing my strong communication skills, goal/team oriented attitude and my educational background. Thank you for taking the time to consider this application. I appreciate an opportunity for us to further discuss in person my interest. Kind regards,

Lorisa Carroll

Lorisa Carroll

212-3201 Grant Avenue, Winnipeg, Manitoba R3R 2A3

Phone: 204-***-****

E-mail: *************@******.***

HIGHLIGHTS OF QUALIFICATIONS

• Transferable knowledge in assisting physio/occupational therapy and speech language pathology

• Excellent sales skills

• Highly adaptable learner and a great team player

• Customer service and administrative skills

• Background in kinesiology and exercise therapy

• Detail oriented and multitasking skills

• Ability to work independently and in a team environment

• Excellent interpersonal and communication skills

.

DEMONSTRATED SKILLS AND EXPERIENCE

Customer service/Supervisor Skills

● Always operated with the philosophy that “The Customer Comes First” and believe very strongly in the importance of service excellence

● Handled telephone inquiries, including complaints, efficiently and directed calls as necessary in a friendly and helpful manner

● Displayed discretion and diplomacy, particularly when dealing with sensitive issues

● Liaised successfully between different groups, including clients, staff and management, to ensure mutual understanding and resolution of any issues or concerns

● Experienced working with people of diverse backgrounds, culture, and ages

● Managed store operations, P.O.S systems

● Placed orders for all inventories and received all shipments

● Managed all deposits and cash interactions

● Supervised operations of the store

● Effectively delegated tasks and promoted teamwork among staff

● Skilled in explaining, advising and consulting in products and services Administration Skills

● Retrieved and composed emails to members with concerns or in need of information

● Scheduled and confirmed appointments for management

● Managed multiple tasks like answering the phone, greeting people and performing tours of the facility

● Creating and printing schedules for the facilities classes Teaching Skills

● Educated children on programs implemented by the speech language pathologist, occupational therapist and physiotherapist

● Charted progression on each student after every session

● Practiced reading writing, articulation, phonetic awareness, auditory, reading and listening comprehension with students

● Practiced body awareness, physical movement, mood recognition and regulation with students

● Worked on fine and gross motor skills with students

● Monitored auditory, listening and reading comprehension of students

● Taught various exercise and conditioning classes in a fitness facility for adults

● Informed members on use of equipment and guidance on proper body mechanics when working out

● Teaching English as a Second Language

Physiotherapy/Occupational Therapy and Speech Language skills

● Performed biomechanical, fitness, and functional assessments under the mentorship and direction of a physiotherapist

● Designed, implemented and supervised a variety of programs in all three disciplinaries

● Performed reassessment of client progress through functional testing

● Assisted therapists with client care including the use of ultrasound equipment, exercise programs etc.

● Treatment area cleanliness, including laundry and treatment area organization

● Inventory of clinical supplies

● Assisted in various outpatient CHAT groups alongside a Speech Language Pathologist for clients who had strokes and brain injuries

● Performed rehabilitation in physio/occupational therapies and speech pathology in stroke and brain injury patients from acute phase to outpatient services

● Created a NDT therapy training manual for members of the University of Calgary fitness facility who had various disabilities ie] Parkinson's disease etc.

● Co-facilitated a work conditioning program for pulmonary patients with a physiotherapist

● Worked alongside a physio/occupational therapist in facilitating a conditioning program for pre and post op transplant patients

EMPLOYMENT HISTORY

Rehabilitation

Assistant/Educational

Assistant

L’ecole Tuxedo Park 2019-2020

Front Desk/Group

Fitness Trainer

Morfit Training Center 2019-2020

Rehabilitation

Assistant

The Simkin Center 2018-2019

Rehabilitation

Assistant

Speech Pathology

Assistant

RiverView Health Center

(Stroke and Traumatic

Brain Injury)

Winkler Elementary

2016-2018

wi2015

Rehabilitation

Assistant

Peter Laugheed

Hospital:

(Outpatient Stroke)

2010-2014

Eyeglass

dispenser/pre-tester

Mountain View

Optometry

2013-2014

Customer Service

Agent

WestJet Airlines 2009-2010

Physiotherapy

Assistant/Exercise

Therapist

Glen Sather Sports

Medicine Clinic-University

of Alberta

2008-2009

Shift Supervisor Starbucks

2003-2008

EDUCATION HISTORY

Degree in Community

Rehabilitation and

Disability Studies

University of Calgary

2010-2013

Diploma in the

Physio/Occupational

Therapy/Speech

Language Pathology

Assistant program

Grant MacEwan

University

2006-2008

Certification in

Discipleship Training

Youth With a Mission

Australia

2003-2004

Level 1 Conversational

French certificate

College St. Boniface 1999

VOLUNTEER ACTIVITIES

● Missionary Work in Australia and Fiji with YWAM (Youth with a Mission)

● Co Facilitator in the Rehabilitation and Fitness Program for People with Disabilities at the University of Calgary

● Serving food and visiting with guests at the Hope Mission Drop in center and the Mustard Seed

● Special Olympics Track and Field Coach

● Volunteer companion at various senior centers

● Skating coach to beginners K-1

● Coached at the Mini University camps at the University of Manitoba

● Taught ESL to a variety of foreign exchange students

Contact this candidate