Mental Health Customer Service
Resume:
WORK EXPERIENCE
Residential Assistant
Addiction Recovery Care - Littcarr, KY
June 2020 to Present
Perform duties under direct supervision of residential director. Intake relations
Night Manager
Casey's I.G.A - Littcarr, KY
August 2019 to June 2020
Customer Service
Management and store Operations
Night Deposits
Stalk product on shelves
Residential Supervisor
Cornerstone Behavior health - Marion, IN
MIRANDA
SAYLORS
Holiday, FL
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Exceptionally hardworking and meticulous worker with a stellar client satisfaction record and superb attention to detail. 15 years experience in abilities related to customer service, retail, and restaurant. An additional 5 years in the human Service field working as a provider for the severe and persistent mentally impaired populations. Able to work, adapt and catch on creatively well in a complex environment and maintain a positive attitude in tough circumstances. Highlights:
15 years experience in customer service, restaurant, and retail. 5 years in Human Service Related work
8 years managerial experience in a variety of fields, administrative, and retail. Superior skills in building strong and profitable working relationships High computer application use skills
Strong verbal and written communication skills
Good interpersonal and management abilities
Vast office staff supervisory and management experience
#readytowork
July 2014 to May 2019
• Harm Reduction
• Evaluated client needs and plans on a regular basis.
• Assessed client eligibility for specific programs as required.
• Performed periodic evaluation of client progress to update action plans as needed.
• Provided patient referrals to alternate care facilities as necessary.
• Oversaw statistical data production and submission to director.
• Educated clients and family members on specific mental health programs.
• Oversaw regulation and coordination of a variety of community services.
• Attended triage meetings regularly to assess client treatment.
• Familiarity with local state and federal occupational laws
• Exceptional ability to maintain confidentiality and security
• Medication Management and procedures
• Other supervisory duties including reviewing the overview of staff progress and hiring, providing monthly training, and scheduling.
Production Associate- Reliever
Café Valley - Marion, IN
January 2012 to July 2014
• Help production workers by performing duties requiring less skill.
• Duties include packaging, and quality control in a food safe environment. Customer Service Manager (CSM)
Hobby Lobby - Marion, IN
May 2011 to January 2012
• Greeted and helped guests at busy retail store doing monthly business.
• Directed training of new team members and monitored each too promote productivity, accuracy and friendly service.
• Managed total department call volume per day.
• Researched complex problems and resolved issues in a timely manner. Lead Cashier
Dollar General - Marion, IN
July 2010 to May 2011
• Maintains and balancing a cash drawer, greeting customers, and inventory count.
• Stocking and ordering product for store.
• Training and monitoring productivity of staff.
• Providing exceptional customer service.
Hostess/ Cashier
Jim Dandys - Tipton, IN
May 1999 to June 2010
Responsible for maintaining dining room appearance, balancing a cash drawer, and implementing exceptional customer skills.
• Greeted customers promptly.
• Received customer payments.
• Totaled bills and calculated taxes.
• Described products and services in detail.
• Directed customers too store locations.
• Answered phone calls. Took orders promptly. Maintained high customer satisfaction. EDUCATION
Bachelor of Science in Human Services- Currently in the concentration of my coursework in Human Services
Walden University - Minneapolis, MN
Present
Associates of Science in Criminal Justice in Criminal Justice Ivy Tech Community College Marion
2017
Associates of Science in Human Services in Human Services Ivy Tech Community College Marion
2011
Certificate in Mental Health
Ivy Tech College - Marion, IN
2011
SKILLS
Client documentation and assessment
Quality control in a food safe environment
Clerical and Administrative
Ordering and Regulating Inventory
Excel and Microsoft Word
Scheduling
Property Management
Crisis Intervention
Motivational Interviewing
CPR Certified
Customer Service (10+ years)
Retail (6 years)
Human services (5 years)
Medication Management (5 years)
Supervising Experience (8 years)
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