Multi-tasker, team worker, dependable, hard worker
Resume:
REINI CATHLEEN
ALIA
Court NW Apt.303
************@*******.***
EXPERIENCE
Culver’s, Bemidji Mn. — Team Trainer
• Ensure the restaurant is kept neat, clean and hygienic.
• Cross trained to do all the tasks in the front area of the restaurant.
• Train new employees to provide excellent courtesy services to customers.
• Train employees to work in a new area in the restaurant.
• Enthusiastically welcome customers to the restaurant.
• Provide excellent hospitality to the customers
• Collect cash and make the correct change.
• Resolve customer's complaints.
• Quickly and accurately process meal orders of customers.
• Deliver delicious meals to customers in a fast and courteous manner.
• Prepare desserts using proper safety precautions and sanitary measures.
• Clean and stock workstations and display cooler. Tim Horton’s, Bemidji Mn. — Crew Member
03/2018 - 05/2019 (Shop Shutdown)
•Stocking coffee brewing equipment; maintaining supplies, pastries.
•Collect cash and give correct change.
•Welcomes customers.
•Make sure all customers are satisfied with their purchases.
•Clean or sanitize work areas, utensils, or equipment.
•Describe menu items to customers or suggest products that might appeal to them.
•Wrap, label, or date food items for sale.
•Preparing all the drinks by following recipes and preparation techniques.
Hampton Inn & Suites, Bemidji— Front Desk Agent
11/2019 - 03/2020 (Laid-off due to COVID-19)
• Answer all incoming calls and guests questions
• Greet, communicate with and welcome guests
• Make reservations over the phone and in person
SKILLS
Bilingual in Bisaya
Dependable
Multitasker
Responsible
Organized
Time Oriented
Team Worker
Customer Service
REFERENCE
Rob Wessel - District Manager
of Dunkin Donuts/Baskin
Robins
Alyssa Morin - Assistant
Manager at Tim Horton’s
• Ensure there’s no solicitors in the hotel
• Count cash drawer before and after shift
• Stock “Suite” shop
• Prepare birthday party rooms for guests
• Collect payments over the phone and in person
• Bill the correct inhouse accounts
Dunkin Donuts/Baskin Robins, Bemidji— Shift Lead
04/2020 - 08/2020
• Collect cash/card payments
• Count cash deposits
• Bake goods
• Ensure every single customer leaves satisfied
• Resolve guest issues
• Train employees on new items
• Provide coaching and feedback to crew members
• Set goals for the shift and assign crew members positions for best efficiency
• Provide job assignments for crew members
• Ensure the restaurant is clean
• Prepare food and drinks by the company standards
• Ensure everything is prepared for the next shift EDUCATION
Insight School Of MN,
Brooklyn Center — High
School Diploma
2015-2017
NorthWest Technical
College Bemidji — High
School Diploma
2017 - 2018
Rasmussen, St.Cloud—
Pursuing Associates
degree in Business
Management
08/2020
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