Courier

Michael Ramos

*** * **** ** **, Surf City, NJ *8008 609-***-**** **********@*****.***

Professional Summary

I would enjoy to be able to work with a company, where I can grow both professionally and personally. Whether that be through actual work experience and or education.

I'm experienced, love to learn and expand my personal goals. I believe that I have an excellent reputation for resolving problems, improving customer satisfaction and helping to conduct a more conducive learning environment for myself and co workers.

Skills

Active listening skills

Dependable independent worker

Courteous demeanor

Strong interpersonal skills

Team player

Work History

Learning Ambassador, 11/2019 to 07/2020

Amazon – Burlington, NJ

Trained and mentored 25-50 new personnel hired to fulfill various roles.

Monitored day-to-day activities of Amazon company and employees, noting areas needing improvement and implementing plans for rectification.

Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.

Wholesale Produce Manager, 02/2018 to Current

Wallach's Farms – Toms River, NJ

Worked with General Manager (Owner) to resolve client problems, improve operations and provide exceptional customer service.

Worked with wholesale client customers to understand requirements and provide exceptional customer service.

Performed various administrative functions, including filing paperwork, answering office phone and cleaning.

Hand pick and pack all produce for delivery to all customers and clients.

Sales Representative/ Service, 01/2016 to 01/2018

AIR TECHNICAL SERVICES – Ship Bottom, NJ

Performed cold-calling and follow-ups with leads to secure new revenue.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Upsold and closed customer sales by driving product benefits around client

Demonstrated products and specific features at customer locations.

Inspector, 01/2013 to 01/2016

REALTY DATA SYSTEMS – Shrewsbury, NJ

Worked directly with tax assessors from municipalities in Monmouth County.

Compiled statistical information for special reports.

Verified that information in the computer system was up-to-date and accurate.

Processed confidential tax form information.

Verified and logged in deadlines for responding to daily inquiries.

Senior Account Executive-Insurance Producer, 01/2008 to 05/2010

THE VAN DYK GROUP – Barnegat, NJ

Identified and solicited sales prospects in agency databases.

Met with an average of [100] walk-in policyholders to address and resolve complaints.

Evaluated leads obtained through direct referrals, lead databases and cold calling.

Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

Finalized sales and collected necessary deposits.

Negotiated new and renewal production goals with business development manager.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Income Tax Preparer, 10/2006 to 04/2008

H&r Block Tax Svc – Lanoka Harbor, NJ

Computed taxes owed by applying prescribed rates, laws and regulations.

Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.

Maintained complete records of client tax returns and supporting documentation in secured areas.

Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.

Account Executive, 01/2007 to 01/2008

CITI FINANCIAL – Toms River, NJ

Recommended loan approvals and denials based on customer loan application reviews.

Maintained current loan and pricing information on the online banking website.

Originated, reviewed, processed, closed and administered customer loan proposals.

Developed prospects for new loans by conducting [30] cold calls weekly.

Compiled database of loan applicants' credit histories, corporate financial statements and other financial Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, The Privacy Act and Community Reinvestment Act.

01/2006 to 01/2009

I have also worked in retail as a keyholder from the ages of 18-23 for a sporting goods company that was formerly located in Manahawkin, NJ, before the company dissolved.

Education

Certification : Contact Tracing, 05/2020

Johns Hopkins University Through Coursera - Baltimore, MD

High School Diploma: 06/1993

Southern Regional High School - Manahawkin, NJ

ACCOUNTING, 2000

Rutgers University - New Brunswick, NJ

2007

Atlantic County School of Professional Education - Northfield, NJ

Obtained NJ State Property and Casualty Insurance Producers License

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