Customer Service Agent

ZACHARY PITTS

***** ****** ****, ***********, ** 66048 · 913-***-****

************@*****.***

Detail oriented and customer centric travel professional. Ability to multi-task, work independently and with a team. Courteous with exceptional communication and organization skills. Highly motivated to provide excellent service including extensive and complex travel planning both domestically and internationally. Looking forward to contributing positively to a business that offers a genuine opportunity for progression.

EXPERIENCE

JULY 2018 – PRESENT

TRAVEL PROFESSIONAL, DESTINATIONS BY KELLY, LLC.

● Researching travel options & presenting the best options

● Ensure all bookings & reservations are processed accurately

● Responding to all phone enquiries promptly, courteously and in a friendly manner

● Building strong relationships with clients and coworkers

● Up selling relevant add-ons

● Booking rail, hotel, domestic and international air travel

● Monitoring competitor activity in order to maintain the most competitive rates

● Handling high numbers of incoming calls from direct customers and travel trade EDUCATION

MAY 2018 – APRIL 2019

TRAVEL AGENT PROFESSIONAL, TRAVEL LEADERS OF TOMORROW Completed all coursework within the Travel Agent Professional Program MAY 2016

HIGH SCHOOL DIPLOMA, LIBERTY HIGH SCHOOL

SKILLS

● Strong computer and travel software skills

● Ability to identify customer needs and identify

available travel deals

● Excellent problem solving

● Experience in many online booking tools such

as Vax, Funjet, and Pleasant Holidays

● Excellent customer service and

communication skills

● Experienced group travel coordinator

● Very detail oriented

● Contacts within major hotel chains and

Destinations such as Moon Palace and the

Jamaican Tourist Board

2

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