Hilton Honors Champion

Jillian Silva ************@*****.*** 774-***-**** linkedin.com/in/jillian-silva/

HIGHLIGHTS AND QUALIFICATIONS

●Six years of customer service experience

●Seven years of team building and leadership experience

●Microsoft Word, PowerPoint, Excel, Sabre, Inroad, and OnQ knowledge

Relevant courses: Hospitality Sales and Meeting Management, Tour Management Operations, International Policies of Tourism, and Tour Management Operations, Destination Management Operations, and the Dynamics of Tourism Sustainability

EDUCATION

Johnson & Wales University, Providence, RI Candidate, 8/2019

Bachelors of Science: Tourism and Hospitality Management

Dean’s list, GPA 3.80/ 4.0

SHARP (Special Honors and Awards Program): Accelerated Degree

Projects: Global Learning Distinction https://jillianraesilva.weebly.com

Study Abroad Program: Florence University of the Arts and Semester at Sea

RELEVANT EXPERIENCE

Hampton Inn Franklin, Massachusetts 6/2018- Present

Front Desk / Hilton Honors Champion

●Greeted up to hundreds of guests upon arrival and welcomed them to the hotel

●Checked the guests in and out of the hotel in a prompt fashion

●Had a collaborative focus with coworkers in order to provide the best possible service

●Cleaned rooms, worked night audit, and made breakfast when short staffed

●Trained new employees on OnQ and to find moment makers for each guest

●Met and surpassed Hilton enrollment requirements through motivating staff and management

Bath and Body Works Taunton, Massachusetts 10/2019- 2/2020

Key Holder (Seasonal)

●Trained employees on policies, standards, customer service, and how to promote products

●Counted cash drawers up to $20,000, made bank drops, and set the store for the next day

●Met hourly sales and conversion quotas on a consistent basis

●Informed customers of current sales and directed them to products that suited their needs

●Communicated effectively with store manager as well as district manager

Admissions Providence, Rhode Island 9/2018- 5/2019

Admissions Officer

●Greeted prospective students and families on arrival

●Gave daily guided tours to groups of five and greater

●Answered any and all questions families asked or directed them to where they could find an answer

●Made sure families were comfortable on tour and provided innovative solutions if issues arose

●Set/cleaned up at the beginning/end of events

●Had families fill out surveys after the tour ended to further improve services

HONORS, AWARDS, AND MEMBERSHIPS

●Honors Program 9/2016- 8/2019

●NSMH: National Society of Minorities in Hospitality 9/2016- 8/2019

●NSO: National Student Organization 8/2016- 8/2019

●Tour Shout Out 2/2018

●Eta Sigma Delta Hospitality Honors Society 10/2018- Present

●Employee of the Year (Hampton Inn by Hilton) 2019

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