Social Media Manager
Resume:
Abbey Powers
Greensboro, NC **7410
*****.******@*****.***
SUMMARY
I am an energetic, result oriented, and insightful worker with demonstrated talent to build and encourage teamwork in all situations. Strong problem-solving skills integrated with business acumen and adept in change management. I am an office manager focused on achieving results in challenging circumstances. Have reputation as a highly effective manager who can motivate people to peak performance while improving quality and production.
• Strong organizational skills
• Customer service expert
• Invoice processing
• Microsoft Office Utilization
• Quick Book knowledgeable
• Strong Banking/Accounting Application • Complex problem resolution
• Project management
• Mathematical aptitude
• Process improvement
• Vendor relations
• Data entry
PROFESSIONAL EXPERIENCE
Webb Heating and Air., Greensboro, NC July 16 – present
Family-owned heating and air-conditioning corporation.
Customer Relations Specialist, Office manager
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm disgruntled customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Commended for initiative, persuasiveness, intense customer focus and dependability. Adept at organizing meetings, managing inventory, training and supervising staff, and implementing office processes and procedures that expedite work and significantly save costs. Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules.
Marathon Property Solutions., Greensboro, NC Feb 14 – July 16
Premier property management corporation.
Customer Relations Specialist, Office manager
Directly in charge of accounting, verifying vendor reports, clientele communications, and social media marketing platforms. Duties include balancing operating expenses, collecting and depositing rent payments, tax inputs, bank statements, renter/owner resolution, agent commission approval and leasing/purchasing transaction coordination. I also provided first line response to customer inquiries on available properties and overall general real estate questions.
Juice Shop Smoothies., Greensboro, NC June 95 – April 15
A global subsidiary restaurant
Assistant Manager, Customer Service
As the Assistant Manager ensured all areas of the kitchen and restaurant maintained a highly proactive and professional customer/worker relationship. Responded to inquiries regarding meal preparation and service. Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders with regular follow-ups at guest tables and promptly fulfilled additional requests. Successfully multitasked while remaining professional and courteous in fast-paced environments. Collected payments and balance transactions with receipts.
Limited Brands., Greensboro, NC Oct 08 – Jan 10
American fashion retailer
Sales Associate, Customer Service
Identified customer needs and upsold to higher value products as often as possible. Maintained a regular customer base and actively worked to develop lucrative new customer relationships. Regularly met all established sales goals and frequently exceeded monthly sales goals. Answered customer questions and advised shoppers about sales and created attractive displays highlighting seasonal inventory.
CERTIFICATIONS, SKILLS & TRAINING
• Guilford College, Bachelor of Science in Business Management, June 2013
• Grimsley High School (Diploma)
• Inventory procedures and Point of Sale (POS) transactions
• Upselling and cross-selling techniques
• Manage cross-functional teams
• Adept at working within fast-paced settings
• Ability to review and prepare office budgets and maintain databases
• Extensive verbal and written communications abilities
• Ability to hire train and supervise office staff
• Admirable organizational and analytical skills
• Adept at identifying ways to increase sales and productivity
• Ability to resolve personnel conflicts and address customer issues
• Excellent oral and written communications skills
• Ability to interrupt and process various business documents
• Notable managerial skills especially when overseeing multiple employees
• Workstation setup and computer hardware and software applications
• Computer installation experience
• Setup and configure virtual desktops
• Proficient in Customer Relation Management (CRM) tools and software
• Process Improvement and Intro to Six Sigma training
• Root cause identification training
• Strong organizational and communications skills
• Vast experience selling an assortment of telecommunications devices
• Proficient in voice technologies and IP networking solutions
• Extensive knowledge of mobile technology and related software applications
• Solid understanding of next generation voice technologies and IP routing
• Adept at identifying new business opportunities and implementing effective strategies
• Ability to work well under pressure and maintain quality standards
COMPUTER SKILLS
• Experience includes full Microsoft Office suite (Excel, PowerPoint, Word and Access)
• Google Docs, Sheets, Slides, Ixact CRM, BackAtYou Social Media, Loomly, Intuit Quickbooks, and MyKCM.com
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