Social Media Sales
Resume:
FADI JABER
Information
Address
DUBAI
United Arab Emirates
Phone
************@*****.***
SUMMARY
Accomplished and dynamic professional with more than 10 years of experience in luxury brand management, with in depth knowledge of handling luxury brands creating innovative and motivated environment.
Growth-oriented, recognized for effective skills in enhancing brand image, evidenced by increase in market share, ranking and sales growth. Highly proficient in working in a fast paced environment and able to quickly understand the mission, vision and values of the brand.
Proactive with excellent communication skills and experienced in working with different personalities.
SKILLS
Over 10 years of luxury retail experience in Dubai- United Arab Emirates. Over 5 years of luxury retail store management experience managing a team of people with various functions.
Passionate about creating luxury environment, clients satisfaction and latest trends. Stock /inventory management
Excellent Communication Skills
Strong proactive problem solving skills
Ability to build and lead team towards our goals.
EXPERIENCE
JIMMY CHOO
Store Manager
07/2016 – 01/2020
Dubai
JIMMY CHOO
Assistant Manager
06/2015 – 06/2016
Dubai
JIMMY CHOO
Team Leader
12/2013 – 05/2015
Dubai
JIMMY CHOO
Senior Sales Executive
01/2011 – 12/2013
Dubai
JIMMY CHOO
Sales Consultant
01/2010 – 12/2010
Dubai
EDUCATION
DAMASCUS UNIVERSITY
Bachelor Degree
Bachelor Degree in English / Arabic Translation
2005 – 2010
AL TAYER GROUP
Graduate Certificate
Completing the LEAD Program for 2 years (people lead and develop program)
2013 – 2015
ACCOMPLISHMENTS
Best store performance in 2018, increasing sales by 34% comparing to 2018. Best store Delight score (NPS program) 97% in 2017. First graduate from LEAD program in 2015.
Annual award for excellent performer, achieved 124% of annual target. Achieving the highest average basket within the entire stores in 2012 Top performer employee in 2010 ( highest sales 197%, Top Loyalty program Recruiter). PEOPLE MANAGEMENT AND DEVELOPMENT
Building a cohesive and effective team, developing a positive environment in which People want to do their best and enhancing a sense of belonging . Lead, motivate and coach the team on daily basis. Coaching and training the team and always provide immediate feedback. Conducting regular review on staff performance, defining individual development plans
(coaching, special projects, task delegation, training…) CUSTOMER SERVICE
Lead the team to deliver a high class client experience by providing ongoing feedback and training .
Create a luxury environment in store to deliver a luxury experience. Share clients feedback and scores, immediately set action plan for new goals. Share the best service of each team member within the team and apply best practice. TEAM MANAGEMENT
Coach and develop staff to increase their knowledge and skill sets, providing opportunities for continued development and growth within the organization. Responsible for managing and executing the performance review process annually for their department team, utilizing these tools to drive performance. Train, motivate and coach team members, and assist team members in skills development, discipline/procedures and prepare continuity plans. Educating associates, monitoring daily store activity, ensuring company policies are followed and partnering with loss prevention
STORE PROFITABILITY
Engages and empower Store People: gives them responsibility, delegates and exposes. Take ownership of all store related things.
Drive profitable sales and meet or exceed store financial plans through helping set priorities for self and the store team to deliver on KPI goals (Conversion, Units per Transaction and Sales per Hour).
Ensure the implementation of CRM initiatives and procedures to develop a clientele network for the store
Defining SMART financial goals for team members, prioritizing them, planning short- medium-long term goals and taking actions to achieve them Empower social media platforms to increase the brand awareness. Defining actions plan to ensure targets achievement and adapting actions to specific situations.
STORE OPERATIONS AND INVENTORY
Conduct daily basis store operation in an effective manner to follow the brand guidelines and increase client satisfaction.
Conduct an early daily checklist to make sure zero issues in the stores in order to keep a high healthy and safety standards .
Ensure product is displayed in a manner which tells a story through styling and propping and is compelling to the customer.
Plan for and oversee all physical inventory preparation and counts. Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment
KPIS
Store sales targets, %Turnover, Internal Promotion, Internal Mobility, Talent Mapping, Personnel Cost, Training Evaluations, %Top-Low Performers, Client Retention, Mystery Shopping Results,Store visit results, Internal and external audits, sell-through, inventory/financial loss.
SPOKEN LANGUAGES AND COMPUTER SKILLS
Arabic (Mother Tong)
English (Fluent)
Applications: Microsoft Office and Adobe
Operating Systems: Windows XP, Vista and 7, Pos system PERSONA DATA
Date of birth : 16th March 1986
Nationality : Syrian
Status : Married
UAE driving license
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