Communication and Business Process Outsourcing

CV

Cristina Mityko

********.******@*****.***

+417********

Unterentfelden AG Schweiz

Objective

Seeking a job that offers a vibrant workplace where I can use my solid experience and proven cost-effective ways to increase the company advantage and client satisfaction. Skills

- Proficiency in English, Italian, and B2 German

- Strong communication skills B2B and B2C.

- Strong relationships skills and ability to maintain long-term contacts with clients

- Organization and problem solving skills

- Debt Collection, Marketing

- Skilled at troubleshooting, able to prioritize and multi-task, Visual and Verbal Concept Design, Staff Training - Demonstrated ability to lead and motivate a diverse group of employees

- Citrix Receiver, Microsoft Office, SWIFT, Web DMS, HTML, Photoshop, Corel Draw. Communication and Business Process Outsourcing Operator - Xerox Corporation 2014 – 2020 Projects

- Société Générale de Surveillance SGS Schweiz: Inspection, testing, verification and certification services invoicing clerks work with numbers on a frequent basis

- Lamy and Banque Accord France: Credit Reporting.

- SWIFT Belgium: Invoicing clerks work with numbers on a frequent basis.

- SAS Airline Sweden: Statistical data, Data Analysis and recommendation on collection of data in the field of general aviation

- AWB Deutschland: Invoices controlling.

Responsibilities

- Build partnerships outside and across the organization and maintain a customer satisfaction rate of 95% for 2019.

- Support the team in preparing credit risk reports; data extraction and aggregation, analysis and graphical processing and documentation.

- Perform various Controlling tasks/ further improve the credit control landscape.

- Support Head of Credit Management Office & Controls in various tasks and ongoing projects.

- Service the credit portal and documentation of processes and manuals.

- Leverage research, critical thinking and collaboration to deliver high quality options and solutions to clients. Customer Technical Support - Telecom Italy, Eni Gas e Luce 2006 – 2014 Responsibilities:

- Performing general IT supporter duties,

- Follow up on procurement, troubleshoot, and escalate other IT-specific issues to other resolver groups.

- Handle escalated client situations with prompt research and resolution

- Performs analyses and reports findings. Interprets, audits and reconciles reports for accuracy or completeness.

- Processed contracts and invoices.

- Call Center.

Marketing Coordinator - Image Service 2004-2006

Responsibilities:

- Sales, Marketing, Grafic Design for Sport, Food and Textile Industry

- Identified value propositions and key messages for all the company’s marketing campaigns

- Participated in community affairs to increase branch visibility and to enhance new and existing business opportunities.

- Helped Company to stay within the budget for the past 3 years in a row

- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost- effective delivery of all marketing communications materials.

- Analyzed business developments and monitored market trends. Marketing Coordinator - ECFAN 2000-2004

Education and recent courses

- Data Science Training: Mathematics, Statistics, Python, Advanced Statistics in Python, Machine & Deep Learning - -now enrolled

- CCNA Security 201*-***-*** -now enrolled

- CompTIA A+ Certification 901

- Informatic Technologies University Titu Maiorescu Bucharest 2007-2008

- University of Bucharest - Hydrology and Meteorology 2000-2005

- School of Art - Design and Ceramics 1992 - 1996

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