Customer Service Representative

Marjorie Navarro

Jacksonville, Florida *****

***********@*****.***

Objective: To secure a challenging position where I can effectively contribute my skills and ensure my growth through the organization’s growth by performing competent customer service skills.

Aug 2018 – Present

Tax Defense Network ( Moneysolver)

TSA (tax solutions analyst), Live Chat representative

Inbound/Outbound calls

Pre-qualified customers for tax consultation

Created files

Lice Chat, texting with customers

Dispersing messages from after- hours machine

Spanish / Business voice mailbox

Dec 2017 – June 2018

BOA / Merrill Lynch

401K Retirement Specialist / CSR III

Inbound calls

Processed Loans

Processed Withdrawals

Adherence to tax regulations

April 2017 – Aug 2017

Vacation Rental Pros

Maintenance department / CSR

Inbound / Outbound Calls

Direct contact with vendors, dispatched for repairs

Assisted guests with maintenance issues

Aug 2016 – Feb 2017

Ditech Financial LLC

Customer Service Representative

Call center environment

Handled approx. 200 calls daily

Assisted customers with mortgage issues

June 2012 – July 2016

Everbank (TIAA)

Inbound Call Specialist

Created and maintained accurate records

Able to efficiently handle high call volumes

Assign mortgage leads to loan officers

In charge of tasks, Rate Lock Expirations, Faxes, Referrals

View and distribute faxes

Sept 2010 – June 2011

Dollar General

Store Clerk

Stocking of merchandise

Opening and closing store

Responsible for cash drawer

Assisted customers

May 2010 – Sept 2010

Live In Caretaker

Daily care for elderly 79 year old patient

Created and prepared meals

Dressed and bathed client

Administered medications

Oct 2008 – Dec 2009

Dominoes Pizza

Customer Service / Delivery Driver

Opened store and prepared for business

Made deposits to bank, daily

Took orders online, in person

Sept 1997 – Oct 2007

Blue Cross Blue Shield Florida (Florida Blue)

Inbound Call Specialist

Worked in various departments

Customer service, claims, adjustments, audit

Assigned to IMA Database

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