Medical Customer Service

SERENA BERMAN, RDN, LD

775-***-****· *************@*****.*** 338 Linn Lane Las Vegas NV, 89110

EDUCATION

University of Nevada Las Vegas

Bachelor of Science in Nutrition Sciences May 2017

College of Southern Nevada

Associates of Science Degree December 2012

PROFESSIONAL EXPERIENCE

Out-Patient Dietitian November 2019- August 2020 Part-Time 10+hrs/wk

Your Dietitian for Wt.loss and DM control

Assess and monitor patient nutritional status, review medical referrals and develop appropriate plan of care for patient

Educate and instruct patients how to properly monitor and control diagnosis through nutrition

Developed skills in nutritional counseling and working with clients of all ethnicity and varying ages

Practiced medical coding for services rendered for billing and insurance purposes

Developed experience working with: Kareo, Ring Central, Clover Go

Filled- in as- needed for front-office/scheduler work to assist in other aspects of operating the facility

Dietary Technician July 2015- July 2020, Part-time 12+hrs/PRN

University Medical Center

Ensures quality, safety and accuracy of patient's diet prescriptions and supplemental nourishments by actively monitoring and training the Nutrition Assistants and patient service staff while maintaining high customer service standards.

Utilize critical thinking skills to delegate tasks and handle employee call outs

Communicate with medical staff and supervisors to make sure patient care standards are met.

Nutrition Assistant July 2014- July 2020, Part-Time 24hrs+/wk

University Medical Center

Applying customer service techniques; performing basic mathematical computations and conversions; checking for discrepancies in diets and meals received

Monitoring food holding temperatures for patient services and communicating with production staff.

Follow proper health code stanrads to ensure patient safety and meal satisfaction

Dietetic Intern July 2017- February 2018, Full-Time 40hrs/wk

University of Nevada Las Vegs

Veteran’s Affairs Hospital

Provided nutrition assessments and interventions for patients on critical care, surgical, and skilled nursing rehab units.

Educated inpatients and outpatients on dietary modifications and self-management for diabetes, cardiac care, weight management, gastrointestinal diseases, and renal health

Operated CPRS, PICIS, medical charting and Hospitality Suites Dietary Food Manager software

Community Rotation 6 weeks

Student Intern July 2016- May 2017, Part-time 8+hrs/wk

Optioncare

Under the supervision of a Dietitian who specializes in enteral and parenteral feeding tubes for patients in home care therapy, completed over 90 hours.

Researched and assisted with the development of a Breast Cancer awareness article

Followed up with doctor offices regarding patient tube feed prescriptions

Created new patient informational folders on how to properly care for their feeding tubes, sorted through patient charts, and logged as needed.

Lead Point of Sales Operator, November 2010- December 2014, Part-time 24+hrs/wk

Las Vegas Golf and Tennis

VOLUNTEER EXPERIENCE

Student Nutrition and Dietetic Association, UNLV

Participate in a number of club activities throughout my membership like the Blood Drive, food day events, Junior diabetes walk, and numerous other events

School Affiliated

Created questionnaires/ surveys for this non-profit organization to gather data

Developed hydration handout and nutritional recipes, and Assisted in breakfast preparation for the UNLV football team

‘What’s Cooking?’ Senior food demo, developed and presented

‘Motivated, Fresh Cooking’ developed and presented a class which included cooking demonstrations and informational handouts on nutrition

Work Affiliated

Relay for life cancer walk, answered nutrition related questions for cancer survivors

Dairy Education project; researched, developed and presented

ULAN nutritional education

AWARDS/ ACHIEVEMENTS

Developed and hosted a ‘closest to the pin’ competition to raise money for the Southern Nevada Burn foundation, in order to send a child burn survivor to a summer counseling camp. We raised $555, and received $1200 in prize donations to give away

UMC Hero Award Patient Care and quality of service February 2016

UMC Hero Award, Starting Tray line on time December 2016

Nominated for the Regent’s Scholarship September 2016

Certifications

BLS

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