Manager Assistant

Rebecca Fernandes

Etobicoke, Ontario M*A *X* Email: *****************@*********.**

Telephone Number: 416-***-**** LinkedIn: www.linkedIn.com/in/rebeccafernandes

A Talent Acquisition Associate with ten years’ experience in the recruiting operations department of a large Canadian bank. A team player dedicated to getting the job done with a passion for detail and accuracy. Core strengths include:

Audit and Compliance

Excellent time management skills.

Results-oriented with a proven ability to multi task.

Sound understanding of Policy and Process.

Ability to handle confidential information with tact and discretion

Career History

JUST CHECKING RESOURCES March 2017 – Present

Self-Employed

Conducting employment verifications (Health Sector, Private Sector, Financial Sector)

Completing references and employment confirmations (Health Sector, Private Sector, Financial Sector)

Completing Exit Interviews (Health Sector, Private Sector, Financial Sector).

JUST ENERGY July 2015 – May 2016

Contractor (Energy Sales – Gas/Hydro)

Customer Interaction with industrial and commercial customers within Ontario.

Providing knowledge to customers on energy savings.

Customer Follow-ups and validation of accounts.

PROCOM CONSULTING GROUP

Account Support Administrator April 2014 – December 2014

Processing Consultants’ staffing requirements as outlined by the Client ensuring the Bank’s requirements were met.

Successfully processed (50 + a month) work orders for consultants’ extension contracts received through the Client’s Fieldglass System.

Initiated and saved consultants’ executed documents (i.e. signed contract, identification, banking information, tax forms, confidentiality agreements, computer service form and references) with the Account Manager’s digital signature.

Successfully compiled and scanned consultants’ documents for the clients’ audit.

Initiated and uploaded reference checks to the consultants’ folder.

Successfully completed timesheet verifications for consultants with the Accounting Department.

Initiated and processed security screening for consultants. Successfully uploaded the documents and the results in the consultants’ folder.

Successfully provided assistance to the consultants with their timesheet and expense inquiries through the Flex Track System.

Successfully provided assistance to consultants’ with their password resets.

AON HEWITT (Supporting BMO Financial Group) May 2006 – December 2013

Talent Acquisition Associate

On-boarded all new hires to the Bank - Completed the internal staffing requirements as outlined by the Client ensuring the Bank’s Policies and Processes were followed.

Successfully managed post-offer processes for 80+ requisitions and ensured accuracy of all new hires processed through the Applicant Tracking System (ATS). I successfully supported Recruiters and Recruiting Associates by preparing offers, conducting criminal, credit, education, reference checks and payroll set-ups. I was responsible for the provisioning of administration of new hire records.

Effective July 1, 2013, managed the Change Agent ATS Migration from Deploy (My Recruiting) to Taleo (Recruitsoft). Initiated and coached the recruiters, hiring managers and human resources business partners.

Conducted Intake Session with Hiring Managers across the board.

Posted the role internally and then externally.

Reviewed candidate resumes and created a pipeline of candidates for the role.

Conducted Behaviourial Interviewing.

Cultivated the business relationship between the Hiring Manager and the Human Resources Business Partner by providing knowledge and best practice requirements on the Bank’s staffing policies and process.

Successfully acted as the Change Agent during the ATS Migration from Taleo (Recruitsoft) to Deploy (My Recruiting). Contributed to the ATS Efficiency Analysis Project; which supported all recruiting teams reaching BMO’s recruiting objectives, SLA’s and KPI’s.

Successfully advanced the fulfillment function by partnering with Human Resources, Technology, Finance, Legal, Corporate and Branch Level groups to identify workflow and system enhancements, in a consultative capacity. Initiated and provided knowledge and guidance that the Bank’s audit and compliance process was followed and implemented on a daily basis.

Successfully developed the relationship of becoming the first line of contact for Recruiters, Hiring Managers, Human Resources Business Partners and other executives concerning best practices to follow for on-boarding of a new hire to ensure the requirements for audit and compliance were met.

Successfully managed escalations within the guidelines of the staffing policy and ensured the client was satisfied.

Successfully attended ‘Lunch and Learn’ Sessions to educate the Human Resources Business Partners and Hiring Managers on the new Applicant Tracking System, process service and delivery management and SLA’s. Successfully assisted and prepared the launching of technology careers fair to promote the client’s profile and gain valued talent.

Successfully met with Hiring Managers and Personal Banking Area Manager(s) and their direct reports along with the Human Resources Business Partner(s) to provide guidance and best practice processes that would streamline the hiring process for new staff. Addressed any concerns that were brought to the table and provided solutions to resolve the concerns.

Delivered vacation coverage for colleagues to ensure there was no interruption in service levels for other lines of business.

Initiated and successfully provided coaching of new Recruiting Associates and assisted new co-op students.

Office Administration January 2005 - May 2006

Initiated and successfully managed the daily operations of the Department.

Initiated and completed the Requisition Audit Report on a weekly basis for the Client. Ensured the information was updated in the company’s internal recruiting system to successfully meet the audit and compliance guidelines outlined by the client.

Successfully created new hire packages for all hires. Couriered confidential documents (offer/packages) and completed new hire files to the client daily.

Administered and organized meetings, ordered lunch, booked travel arrangements, updated executive calendar, created name tags, updated employee directory, arranged for materials to be printed for meetings.

Successfully active participant on the social committee. Organized events throughout the year to raise funds for the Annual Christmas Party.

Initiated and ordered office supplies for the entire floor on a weekly basis. Provided troubleshooting for the fax and photocopier machine daily.

Initiated and provided knowledge exchange to all colleagues.

VARIOUS TEMPORARY ASSIGNMENTS January 2005 - May 2006

Initiated and successfully managed the daily operations of the Department.

VISA CANADA ASSOCIATION September 2002 – March 2004

Administrative Assistant – Vice Presidents – Relationship Management and Emerging Technologies

Calendar Management.

Provided reception relief.

Organized travel and hotel arrangements.

Completion of expense reports.

Drafted correspondence, memos.

Processed incoming mail.

Arranged courier shipments.

Organized catering for on-site and off-site meetings.

Organized Christmas function for members at an off-site venue.

Education & Professional Development

Seneca College of Applied Arts and Technology

Legal Assistant Program

Six Sigma Course – In House

Technical Skills:

Microsoft Office

Microsoft Publisher, Corel Draw

Lotus Notes, Deploy and Taleo Operating Systems

Peoplesoft, Citrix, Nitro, Fieldglass, Bull Horn and Adobe Acrobat, Web Basics I,II, III

Certificate:

Completed – Working Together – The Code and the AODA

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