Devin Mann

Fairburn, GA. *****• adfs10@r.postjobfree.com • 404-***-****

www.linkedin.com/in/devin-mann

OBJECTIVE

Results-driven and dedicated professional with exceptional leadership and analytical skills searching for an entry level position for analyst and/or operations in a challenging yet supportive environment. I aim to increase the sharpness and capacity of an analysts team by leveraging my education and hunger to make an immediate impact on clients. LEADERSHIP SKILLS & COMMUNITY INVOLVEMENT

Technical Skills:Microsoft Word • Excel • PowerPoint • Adobe Photoshop • Visio • Final Cut Pro • Sketch • Run Payroll Interpersonal Skills: Problem Solving • Risk Analysis • Data Analysis • Critical Thinking • Leadership • Project Management• Team Collaboration • Self-Management • Mentoring

Community Involvement: Volunteered during the summer semesters to help college students move in and out of student living.

WORK EXPERIENCE

Automatic Data Processing, Inc. (ADP) Atlanta, GA

Associate Client Support Consultant Jan 2019 – Present

● Retained existing clients and developed over 2000 new accounts by extending high quality and efficient support service.

● Upsold products and services to increase company revenue by 50% beyond the 2019 fiscal year targets.

● Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

● Documented all transactions and support interactions in system for future reference and addition to knowledge base.

● Devised solutions to operations issues related to the Run Payroll System and TOPS Software, working closely via phone, email, live chat and web teleconference.

Crawford and Company Atlanta, GA

Risk Management Intern, Operations department May 2018 – Aug 2018

● Issue payments, request wage information for the adjusters, order surveillance, and complete medical calls to obtain the current work status.

● Contacted over a 100 agents and insured on routine claims to obtain coverage information.

● Composed a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.

● Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

● Produced and filed reports daily to inform senior management of current activities and progress with investigations. Mannificent Designs Atlanta, GA

Professional Photographer Mar 2018 – Present

● Performed advanced computer processing of images for assignments.

● Photographed high-quality images for both print and internet distribution.

● Maintained productive professional relationships with models and modeling agencies.

● Planned and prepared for all on-location and studio shoots. Fulton County Parks and Recreation College Park, GA Lifeguard II May 2018 – August 2018

● Monitored swimming area and enforced safety rules and regulations

● Daily inspected emergency equipment (rescue tubes, backboard, signs and other equipment)

● Assisted in the daily duties of maintaining the pool appearance and cleanliness and as well as during County Competitions.

EDUCATION

Kennesaw State University, Coles College of Business Kennesaw, GA Bachelor Business Administration, Marketing December 2018 Member: American Marketing Association (Kennesaw Chapter), African Student Association Relevant Courses:Finance and Accounting, Advertising, Market Research, Marketing Strategy, Strategic Management, Beginner Application Development, Advanced Digital Market, Consumer Behavior, Analytics and Data

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