Executive Manager

Motivated Executive Housekeeper with ** years of progressive experience in the Hospitality industry. Offering expertise in people skills, time management. With experience of 2 pre-openings and 2 refurbishments. Energetic self-starter and team builder able to navigate high-stress situations and achieve goals on time and under budget.

EXPERIENCE

Cluster Executive Housekeeper

Doubletree Hilton Al Sadd & Aleph Residences Curio collection by Hilton, Doha, Qatar (August 2019 to July 2020)

Managing the staff accommodation along with Pre-opening of both the hotels and making sure all the SOP and standards are implemented properly.

Provide a comprehensive Property Management service to ensure that all amenities are resourced and ordered in time.

Ensure all OS&E items are counted, checked, and placed in the proper manner in the rooms and public spaces.

Making sure all the photoshoot of both the properties and outlets are done perfectly and in timely manner.

Uniform selection and ordering for both the properties.

Looking after landscaping and making sure all the gardeners are performing their daily duties adequately.

Ensure preparation of Property management budgets and perform collection Manage the budget efficiently and yield cost savings where possible without compromising quality of service.

Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.

Ensure quality of staff, appraising and developing them to ensure maximum contribution. Proactive liaison with local and Delhi municipal authorities.

Interviews, selects, hires, supervises and reviews qualified Property operation staff

Executive Housekeeper

Hilton London Paddington, London (July 2016 to July 2019)

Responsible for running daily Housekeeping operations in the hotels to make sure deliver outstanding guest service and financial control Accomplish day-to-day Housekeeping operations to include, maintaining cleanliness, and service and produce high-quality standards of guest rooms, public areas, restrooms, offices, and meeting rooms.

Ensure rooms are clean and available to guests in a timely and efficient manner Supervise room inspections {especially VIP arrivals} to ensure required standards of cleanliness met.

Handling guest complaints, ensure customer requirements are determined & met Recruiting new team members within the department Maintain cost control in various areas Operate within departmental budgets through active stock and cost controls and well-managed schedules with the help of hotel budget and monthly profit and loss report Training new staff and re-training of existing staff.

Executive Housekeeper

Baileys Millennium, London (January 2016 to July 2016)

Refurbishment project.

Handling all the shifts by understanding the operations as per the standard operating procedures Effective utilization of the available recourses by keeping the cost factor in mind.

Overlooking day-to-day operation for the refurbishment of the hotel. Keeping close contacts with the contractors and controlling daily work.

Conducting training classes for the team members for the new refurbished property Creating new SOP for the Hotel.

Executive Housekeeper

County Hall Marriott (February 2015 to December 2015) TASK FORCE

Major Refurbishment project.

Handling guest complaints, ensure customer requirements are determined & met Recruiting new team members within the department Maintain cost control in various areas Operate within departmental budgets through active stock and cost controls and well-managed schedules with the help of hotel budget and monthly profit and loss report In the same

Executive Housekeeper

Cheshunt Marriott, Hertfordshire (January 2012 to February 2015)

Senior Housekeeping Supervisor

Holiday inn London Bexley (August 2005 to December 2011)

Refurbishment project handled in absence of the Manager for 10 months.

Housekeeping Supervisor

Holiday inn Juhu Mumbai (May 2003 to July 2005)

EDUCATION

1999 Bachelor of Arts V.G.Vaze Kelkar college, Mumbai

2003 Diploma of Higher Education Bharti Vidyapeeth institute of Hotel

1999 Diploma in fine art J.G. School of Arts Mumbai.

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