Administration and management

RUTH ANKUNDA

SECRETARY/ADMINISTRATIVE OFFICER

SUMMARY

Dedicated and highly diligent Administration officer with 5 years’ experience in management. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Enthusiasm for delivering excellent service to customers and other visitors in the office setting. Commitment to upholding company policies and procedures when working with staff members and motivating team. Strong organizational skills and excellent attention to detail when dealing with paperwork. Develop productive, profitable and achievement oriented working environment for employees.

HIGHLIGHTS

Exceptional ability to deliver outstanding customer service and diffuse customer complaints or problems.

Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times.

Highly capable oral and written communicator when discussing issues with staff members or delivering correspondence to individuals in writing.

Proven record of results when working as a supervisor for a team of staff members, resulting in better productivity and improved morale

Strong skills in operating computer software required for business applications, such as Microsoft Word, Excel, PowerPoint, PeopleSoft, SAP, and more.

Self-directed

Skilled negotiator

Creative Problem Solver

EXPEREINCE

COMPANY: Doha Modern Indian School [DMIS] – Doha Qatar.

[OPERATIONS DEPARTMENT]

POSITION: Assistant Admin officer

DURATION: April 2017 to Present.

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Providing real-time scheduling support by booking appointments and preventing conflicts.

Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

Screening phone calls and routing callers to the appropriate party.

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

Maintain polite and professional communication via phone, e-mail, and mail. COMPANY: Ministry of Education – Uganda.

[Directorate of high technical and vocational Education and training Department] POSITION: Administrative officer

DURATION: April 2013 to August 2014

Guided employees when faced with a difficult challenge in their work or when working with a team member and experiencing a conflict.

Scheduled a staff of 18 team members and assigned specific responsibilities for each employee to cover all administrative duties of the front office of a car dealership.

Implemented a successful updated training program for new office employees to help improve staff retention rate to 89 percent.

COMPANY: Middle East Consultants Limited, Kampala – Uganda. POSITION: Secretary

DURATION: January 2015 to March 2017

Answer phone calls and redirect them when necessary

Manage the daily/weekly/monthly agenda and arrange new meetings and appointments

Prepare and disseminate correspondence, memos and forms

File and update contact information of employees, customers, suppliers and external partners

Support and facilitate the completion of regular reports

Develop and maintain a filing system

Check frequently the levels of office supplies and place appropriate orders

Make travel arrangements

Document expenses and hand in reports

Undertake occasional receptionist duties

Educational Qualification

Academic Qualification:

Nkumba University Bachelor of Public Administration and Mgt.

Kawanda SS UACE

Kawanda SS UCE

Magondo P/S PLE

Additional certificate:

Diploma in Human Resource Management. (HRM)

Project Management Fundamental.

Computer Proficiency:

Working knowledge of MS word,

Excel,

Outlook,

PowerPoint,

Internet surfing.

Personal Details:

NAME: Ruth Ankunda

Sex: Female

Nationality: Ugandan

Email: *************@*****.***

Phone: +974-********/ +256*********

References:

Available on request

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