Customer Care Employee Relations

Jamal HOURANI

Admin management

LANGUAGES: Native Arabic, Professional English Language

CONTACTS (Self): Mobile: (+971) 50 - 452 9209

E-mail: *****.********@*****.***

L-In: https://www.linkedin.com/in/jamal-hourani-283000b5

Career Objectives

A very ambitious self-motivated dynamic person, having 10 years of solid HR and Admin experience, searching for a suitable position that complies with the below mentioned qualifications and experience, in one of the reputable companies in Dubai.

Professional profile (summary of qualifications)

Excellent Interpersonal Skills and ability to work independently.

Highly competent in Windows Application and Microsoft Office.

Focused and articulate, action oriented with ability to deliver results on time,.

Possess active listening and problem solving skills, flexible, pro-active and team player

Ability to manage multiple tasks in a pressured environment.

Ambitious, hardworking, adaptable and highly organized individual with 10 years of contribution to the efficient operation of the Admin and HR Department.

A confident communicator who is able to develop and maintain beneficial relationships among employees.

Works well under pressure using own initiative and instrumental in a successful and productive team.

A self-starter who thrives in possesses excellent time management, decision making in a challenging working environment.

Highly organized with high management skills, Positive thinker and Diplomatic.

Experienced in different fields – Business Coordinating, Admin and HR related issues and maintains high confidentiality.

Educations and Trainings

Bachelor degree - Business Administration – Baghdad Uni. 1986

HR - Communications Skills - By American Management Association (AMA)

HR Performance Management Training - By American Management Association

Extensive international experiences and abroad professional studies, training, Seminars and work-shops in the areas of Business and General management, Administration, Sales, Promotion, P.R, Media, Travel and Tourism, Airline, Human and customer care with excellence in USA, South America, Europe, M/East and G.C.C.

Career History

U.A.E - Dubai

2020– Date Al Dafrah TV

Guest Producer

2018 – 2019 Perspective Media Creative Solutions

Teleprompter, Autocue operator

2009 – 2018 Al-Hurra TV (U.S. Gov. tv)

HR and Admin Coordinator

2001 – 2009 Emirates Travel, GSA and Cargo

Co. Manager

Kuwait

1996 - 2000 Al-Ghanim Travels - (GSA for BA,GF,AI,CX,QF,AA,TA, AMEX)

Branch Manager

1987 - 1996 Kuwait Airways - KU

Senior Executive

Work Experience

Middle East Broadcasting Networks - (Al Hurra TV and Radio Sawa – U.S Government)

Business and Administration Coordinator

General duties:

Preparing and updating employment records related to hiring, transferring, promoting, and terminating.

Explaining company and H.R policies, procedures and standards to new and existing employees.

Ensuring new hire paperwork is completed and processed.

Informing job applicants of job duties, responsibilities, benefits, working conditions and promotion opportunities.

Addressing any employment relations issues, such as work complaints and harassment allegations.

Processing all personnel action forms and ensuring proper approval.

Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks.

Interviewing applicants, administering pre-employment tests.

Assisting with completing background investigations.

Processing transfers, promotions, and terminations documents.

Conducting training sessions, administering on-the-job training programs.

Evaluating the effectiveness of training programs

Maintaining records of employee participation in all training and development programs

Analyzing job duties (Performing job evaluations and job analyses).

Helping to negotiate collective bargaining agreements.

Overseeing engagement programs and other employee relations work.

Risk Management

oDeveloping and administering health and safety programs.

oConducting safety inspections.

oMaintaining accident records.

oPreparing government reports as to remain in compliance.

Routine duties:

Insure all staff are aware of the company policies and been implemented.

Reviewing CVs and short listing them for the final interview.

Manage visa processing for new employment, cancellation, salary certificate, contract and amendment.

Ensure that new guidelines and personnel notices are appropriately distributed and understood by employees. Provide office orientation for new staff.

Monitors leave of all employees (i.e. holiday, annual leave, emergency and sick leave)

Support on the medical insurance needs to all employee (new member, cancellation, additional member and follow-up).

Responsible for the attendance reporting for MBN-Dubai personnel (Deltek Sys.)

Prepare correspondence, memos, salary certificate and all necessary documents from staff recruitment to staff termination.

Monitoring entire functions and ensure that renewal of tenancy contracts, maintenance contracts, company insurance policies are done on timely basis.

Manage general correspondence to employee, guests and clients.

Organizing training calendars, interviews and appointments.

Manage all travel and hotel deals, contracts and approvals for staff and guests.

Manage correspondence for all employees, vendors and clients; arranging documents for the vendors and staff as needed.

Control documents, correspondences and letters (incoming and outgoing).

Screen and respond to incoming business requirement emails and take appropriate action to handle the situation. Read and analyze incoming memos, submissions, and reports.

Follow up with internal departments to ensure that, company policies, staff training and development are met and done efficiently and smoothly.

Responsible for providing HR and admin professional services.

Duties include word processing, managing calendars, preparing and arranging general office admin.

Medical Insurance:

Manage agreements / deals with insurance company and or the broker.

Update employees’ records for new members, cancellation and adding dependents.

Assist in solving issues related to claims between the company and the employee

General office management:

Including all formalities with all departments and utility bills.

Renewing licenses, office insurances, office lease, subscriptions, office vehicles.

Staff administration.

Procurement.

Organization and support in some projects managements.

Renewing and approving contracts of all vendors.

Accounting:

Monitor vendor’s payments, invoices, SOA and other pending issues.

Assist new employee for their new bank account opening, credit card and loans.

Manage and approve PO, LPO and follow up payment to all vendors.

Achievements

A veteran in HR, Admin and Management

Successfully achieved remarkable progress in the areas of Admin, staff motivating, work environment and Set-ups.

In over 25 years of experiences in such trends, I have worked with and managed different types and sizes of firms.

I received various Achievements` rewarding notes and cherished letters from several Local and notable International organizations that includes:

UNIKOM (United nation mission - Kuwait), Foster Wheeler Oil Services, KISR, Kuwait Investments Authorities (KIA), Al-Ghanim Industries, Kuwait Airways

My Vision and Mission

Develop high-end profiles for the Company and the team, maintain and improve data base, achieve Excellence through higher modified Tech and follow-up.

My motto

Meets with challenges, Team work will achieve it

I have been involved in various employment` positions in Managements, Admin, HR and Business coordination where I negotiate and approve business agreements and contracts, provide ideas to problem solving and manage multiple tasks at a time with high degree of attention to details.

Jamal HOURANI

Cell. (+971) 50 – 452 9209

Contact this candidate