Executive Housekeeper
Resume:
Curriculum-Vitae
MOHAMMAD NZEER KHAN
Husne garden
S2,Abrar apartment,
Sirvodem,khareband road
Margao,Goa
India-403601
Mobile Number: 092********
Email id- *************@**********.***
Career Objective :Seeking Career Enrichment in Housekeeping service in
the Hospitality Sector.
Summary of Qualifications
3 years Degree with Tourism and Travel management from Dr.BR Ambedkar university
10+2 with Science from St.Jhons inter college,Agra (U.P) .
10th from Don Bosco School,Imphal
Personality:
Attending to guest issues & providing quality service for guest satisfaction.
Initiating and maintaining stores on a timely basis.
Conducting different inventories in the department.
Acquired wide exposure in conducting departmental communication cascade, planning out training programmes etc.
Excellent communicator & motivator with ability to complete assignments before deadlines.
Career Achievements
Bestowed with the responsibility of opening & closing of shifts, duty rosters, guest relations, guest complaints, Departmental issues, proper Handovers of shifts.
Appraised with an “Exceptional” grade in the financial year 2008-09 for performing above expectations in that year.
Awarded the certificate for the ‘First Aid’ training programme.
Fire Fighter for hotel team.
Ensured the set budgets are met in terms of Guest Supplies, Cleaning Agents, Laundry Chemical Consumption, Mini-Bar, Flower and Decoration.
The Key Areas of Expertise:
Ensure proper and timely clearing of rooms to the guests.
Ensure smooth operation in the laundry.
Ensure proper upkeep of Public Area.
Ensure proper maintenance of all guests’ rooms.
Ensure proper inventory control of guest supplies, guest amenities and all other department equipments.
To conduct all housekeeping inventories.
Organize and conduct departmental communication cascade and other monthly communication forums within the department.
Responsible for upkeep of all lost and found properties.
Ensure total guest satisfaction through excellent service.
Conducting training sessions for new team members
Proper distribution of guest supplies and linen on floors.
Professional Experience
Working at present with Holiday inn Resort,Goa an IHG hotel as an Executive Housekeeper since 07th Feb. 2005.
Worked with Holiday inn Resort,Goa an IHG hotel as Assistant Executive Housekeeper from 2011since 07th Feb. 2013.
Worked with Holiday inn Resort,Goa an IHG hotel as Housekeeping Executive from 07th Feb. 2005 till 2010.
Worked with KBR,Jordan/Iraq as Housekeeping supervisor Nov. 2003 till October 2004.
Worked at Taj Exotica,Goa Taj group of hotels as Guest Service supervisor from November 2002 till October 2003.
Worked as a Housekeeping Supervisor at Heritage village club Goa from Nov. 1999 till 30th Aug. 2002
Trainings & Achievments:
Undergone intensive 6 months industrial training from the hotel, The HOWARD PARK PLAZA INTERNATIONAL, AGRA.
Gone for cross training to The INTERCONTINETAL LALIT,GOA
TRAIN THE TRAINER FROM IHG
MANAGING HEALTH AND SAFETY FROM IHG
BEST HOUSKEEPER,GOA,2018
CORE COMMITTEE MEMBER OF SWACH BHATAT ABHIYAAN GOA 5 STAR HOTELS
Interpersonal and Teamwork skills
Entrusted to process confidential employee records such as vacation/absenteeism reports.
Interacted with a wide variety of stress situations.
Succession planning, manpower inventory and team motivation skills
. My reporting is directly to the Housekeeping manager. I am responsible for the complete operation of Housekeeping for The Oberoi Cecil.
Computer Skills
Proficient in using personal computer skills training in such programs as Microsoft Windows, Microsoft Word, Excel, PowerPoint
Proficient in using PMS- Opera is used by IHG Hotels.
Personal Background:
DOB : December 31th 1976
Father’s Name : Late,Khan Angou Mohammad
Mother’s Name : Late Mrs.Mani Begum
Languages Known : English, Hindi and Manipuri.
References: Available on Request
Mr.RKS Kunde (VP Holiday inn Resort Goa
Mr. Ranjeet Pandey (Director Of Food production—Holiday inn Resort,Goa)+91-852*******
Contact this candidate