Client Relationship Manager

Viraj C. Katira

Contact – 977-***-****/**

E-mail – *****.******@*****.***

Katargam, Surat

OPERATION HANDLING / CLIENT RELATIONSHIP MANAGEMENT / BUSINESS DEVELOPMENT PROFESSIONAL/ MID-LEVEL MANAGEMENT PROFESSIONAL EXPERTISE IN BUSINESS DEVELOPMENT, TRAININGS & OPERATIONS.

Career Objectives

To secure a mid-level position in business development where I can deliver my strong and enhance the business ventures for the company expanding its reach and network.

Professional Summary

Accomplished professional with over 10 years of comprehensive large-scale management experience in diversified projects. Especially skilled at skills development and problem resolution. Outstanding communication talents with proven ability to build and lead highly efficient teams to convey complex concepts in understandable terms. Extensive Sales & Operations experience in Sales and Marketing of insurance, Banking & Diamond Industries projects.

Employment Summary

Company : Dianet Technologies LLC (D&K Technologies)

Dianet technologies is a part of D&K group, working on several projects & LGDTRADE.com is one of the International Project.

Duration : Jan 2019 – July 2020

Role : Client Relationship Manager

Responsibilities:

●Working on a project known as LGDTRADE.com (Lab Grown Diamond Market) and Wibrate Application

●Identifying new clients through references and performing role of Business Developments

●Handling Marketing team & Call Support team

●Visiting specific Trade Shows & Exhibitions in all over the world

●Planning for Pre-Show, At-Show & Post-Show marketing and travelling

●Ascertain which trade shows would benefit company the most

●Doing Content Writing on some products of the company

Company : Rapaport India Private Limited

A pioneer in Diamond intermediary company between GIA and clients for Diamond certificates and transactions.

Duration : Aug 2016 – Oct 2018

Role : Lab-Direct Member

Responsibilities:

●Establishing relationships with clients to coordinate between them and GIA.

●Identifying new clients through references and performing roles of business developments.

●Coordination and follow up for Clients regarding their results and queries

●Coordinating and Tracking diamonds delivery to client companies

●Identifying and fulfilling the needs of OJT & New Joiners.

●Handling Export team and Results team.

●Certified in Customer service excellence training in Rapaport.

Company : Kitch-off India

A Surat based corporate refreshment company deals into manufacturing and marketing of refreshment beverages.

Duration : April 2016 - July 2016

Role : Manager

Responsibilities:

●Lead Generation and reference generation

●End to end management of Admin team, Dispatch team and marketing team.

●Responsible for delivering sales to achieve targets.

●Coordinator between IT team, Operations team and management for online application development.

Company : Kotak Mahindra Old Mutual Life Insurance Ltd (HO)

A Kotak Mahindra Life insurance division based at Mumbai, sourcing life insurances via bank Branches and various distributors.

Duration : June 2013 – Feb 2016

Role : Assistant Manager – Operations

Responsibilities:

●Responsible for Scrutinizing of Proposal Forms received from various channels and other documents as per MRL

●Query & SR resolutions on applications received from branches on proposal submitted

●Internal Auditing of random cases for quality check

●Directly responsible for daily/ Monthly achievement of productivity and quality individually and of the Team.

●Responsible for Monthly review and new process initiatives to management.

●Key role in Escalation management within the prescribed TAT

●Staff management, Attendance and team Building.

UAT Deliveries

●System & Application cases testing as per the process

●Raising bugs for failed cases

●Updating bug reports and MIS on a daily basis and sharing reports as per set timelines.

●Travelling across branches in India for training to team members for system changes implementation.

Company : First Advantage Private Limited (FADV)

One of the key companies involved in background verification of candidates on a senior level from Mumbai having client presence across India.

Duration : Jan 2010 – June 2013

Role : Associate – Operations

Responsibilities:

●Key responsibilities of operational deliveries in Tagging as per SLA & MRL. (Services Level Agreement & Mandatory Required List)

●Scrutinizing Educational docs, Employment docs, CID form (Criminal Investigation Department) as per BVF (Background Verification Form) and Client request.

●Internal Auditing of cases on critical cases.

●Generating & Presenting MIS reports for monthly reviews.

Key Achievements

●Appointed as SPOC for sending weekly updates within the team

●Conducting presentations & training in the team on critical clients

●Certified twice by the Leads for presenting ideas for Business Developments.

●Certified as Ace Performer for achieving 100% Quality & Productivity.

Company : MPRS Shipping & Logistic Private Limited

One of the dominating freight forwarders in the country, engaging maximum shipping lines and shipping agents across India.

Duration : June 2009 – Dec 2009

Role : Office Assistant

Responsibilities:

●Handling Export Shipments.

●Business development by exploring new tie ups with new shipping agents

●Coordinator between shipping lies/Agents and clients

●Activating inactive agents existing into company list

●Documentation along with Tele-Marketing Profile.

●Meeting with Clients for Shipments

Professional Information

Date of birth : 04th October 1985

Marital status : Married

Nationality : Indian

Interest : Sports, Touring and Cooking.

Education Qualification

B.com from Mumbai University in 2009.

Certification

The Fundamental of Digital Marketing from IAB Europe The Open University

Other Qualification

Diploma in Software Engineering from NIIT (GNIIT)

Viraj C. Katira

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