Social Media Service Representative

PROFESSIONAL EXPERIENCE

Mar ****

Customer service representative – Dragon Animal Care Center - Doha

• Greet customer

• Booking appointment

• Sales and marketing

• Handling phone call and social media messages

Nov 2018 - Jun 2019

Call center representative – DJEZZY– Constantine- Algeria

•Handle 20+ customers interactions per day giving detailed personalized, friendly & polite service to ensure customer retention

•Memorized all company products and services to be able to answer all customer questions quickly, efficiently, and make relevant upsells

• Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software

• Conversational in French, able to meet all customer service requirements with French speakers, in addition to Arabic, and English ******-***@*******.***

Mechakra Yahia

OBJECTIVE

To work in a growth and result- oriented organization and take up challenging career in any field, work to the best of my abilities and prove as an asset to the company. I’m looking forward to a working environment which is mentally stimulating where all the knowledge I have obtained can be utilized for the organization and in turn provide me growth opportunities to learn and adapt new technology and tactics.

With more than 5 years of

experience, I can communicate

effectively with people from

diverse back-grounds.

I would be an asset to any

employer who respects loyalty

and responsibility

009**-********

Doha, Qatar

Date of birth: 09/01/1994

Nationality: Algerian

EDUCATION

• Vocational qualification certificate in health safety and environmental Professional training and apprenticeship center / Meskiana

• Bachelor's degree – Institute of letters and foreign languages specialized in (French language) Oum el boughi university Algeria

• English language course

• Undergraduate - Mohammed Boudiaf Secondary

School Baccalaureate, Algeria

SKILLS

Administration

Sales

management

Assisting

cus tomers

Invoice

processing

Bill payments

Cashier

Phone operator tasks

TOOLS

Excel -Word Office Outlook

PERSONALITY

Punctual

Strong interpersonal skills

Proactive

Confident communicator

Time management

Good listener

LANGUAGES

Arabic: Native

French: Professional

English: Fluent

PROFESSIONAL EXPERIENCE

Oct 2016 - Oct 2018

Reception Agent – Ibis hotel - Algeria

• Welcome and greet clients

• Ensure proper room allocation

• Register and check guest in

• Answer and direct incoming calls

• Confirm relevant guest information

• immediate answers to questions & enquiries

• Best customer service

Nov 2014- Jun 2015

Sales Associate – Lufian Man International – Bab Ezzouar Center - Algeria

• Assisting clients in finding the products and service that are the right for them

• Building ongoing relationships with the customers

• Accepting with customers payments

• Assisting with the set-up and merchandising of showroom

• Quickly responding to any customers requests for information

• Communicating with customers in a friendly prompt and professional manner

• Interacting and striking up conversation with customers

• In charge of daily cash management and bank deposits

• Initiating telephone contact with potential customers HIGHLIGHTS

• Integrity - being honest and ethical

• Dependability - being reliable, responsible, and dependable, and fulfilling obligations.

• Leadership - willingness to lead, take charge, and offer opinions and direction.

•Self Control - maintaining composure, keeping emotions in check, controlling anger and avoiding aggressive behavior, even in very difficult situations.

Contact this candidate