Digital Marketing Social Media

Having hands on experience in Customer delight & Marketing; Worked in Infrastructure Management, Customer centric, Sales, Purchase and Marketing, Result-oriented, decisive aadroit at working effectively with diversified people in highly demanding situations;. Highly ethical, trustworthy and discreet.

KEY SKILLS

Possess Good communication skills which helps to build networks and negotiate better

Excellent Leadership Skills

Expertise in Critical Thinking

Proficiency of using Computer aided tools and Internet

Excellent ability to create interest through Social Media

Understand the Difference Between Goals, Strategies, and Tactics.

Understand Customer Service

PERSONALITY TRAITS

Self-motivated and possess high level of energy

Good Communication and interpersonal skills

Excellent decision making and planning skills

Flexible to all situations

Adept at working in high pressure environments with strict deadlines and multiple deliverables to implement best practices that consistently deliver outstanding results.

EDUCATIONAL QUALIFICATION

Pursuing M.Com(Final Yr) from IGNOU

B.ED from Maharshi Dayanand University

Graduation from IGNOU (B.com - HONS)

12thcompleted (Senior Secondary School), Hillwood School, New Delhi

10th completed (Higher Secondary School), Hillwood School, New Delhi

PROFESSIONAL EXPERIENCE

Company :- HCL Technologies ( Noida ) ( July – Dec 2013 )

Designation :- Customer Care Executive

oInbound Process .

oGive support to user on call regarding phone and broadband bills .

oWork in UK process British Telecom (BT) .

oHandling queries

oReporting to site supervisor.

oSelling the BT Services on targeted basis.

oMaintaining reports on daily basis and share with site supervisor .

Company: - Shaadi.com( Okhla ) ( Jan2015- Sep2016 )

Designation: - Relationship manager

oReporting to Team leader.

oBlended Process.

oWork in Select Shaadi Process.

oManaging Accounts of Select Shaadi members for 3months and 6months for PAN India and Abroad.

oProvide Match Making Assistance to Select Shaadi Members and also ensure that they renew the Select Shaadi Package too.

oHandling queries

oTaking Care of the quality experience of Select Shaadi members

oGetting Good Quality Scores

Company: - Delhicourses.in( Nirman Vihar ) ( July2017- March2020 )

Designation: - Education Counselor

oReporting to Manager

oFace to face dealing with students.

oWork in Digital Marketing field.

oCounseling Students about Digital Marketing Course and assist them further.

oConverting Leads to Admission

oManaging Data base like fee and other branches students record.

oManaging Counselors and motivate them to work

PERSONAL DETAILS

Date of Birth : 10thOctober

Father’s name : Mr.Vijay Soni

Languages Known : English & Hindi

Address : 23-B,Mohan Park West Guru Angad Nagar ST No :- 4 DL-92

Kanika Soni

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