Office Assistant Customer Service Recruiting Written Communication

Emma Cooper

562-***-****, **********@*****.***

https://www.linkedin.com/in/emmacooper123/

Experienced professional with a demonstrated history of working in recruiting and consumer services

HIGHLIGHTS

Strong written and verbal communication

Able to work in a fast paced environment

Ability to juggle multiple projects

Work calmly and efficiently in high pressure situations

Works well both independently and in a team environment

EDUCATION

Bachelor of Arts Degree in Communications Graduated May 2014

California Lutheran University, Thousand Oaks, CA

WORK EXPERIENCE

Trust & Safety Team Member

Wag!; West Hollywood, CA April 2019-present

Proactively contact Wag! customers, walkers, and third parties to gather information regarding trust and safety cases

Support users through multiple contact methods such as email, phone, Fountain, Zendesk, and CRM

Utilize research abilities to obtain all documentation relevant to assigned cases and take appropriate action per company policies and guidelines

Appropriately leverage technology and process improvements to achieve continuous and sustainable improvements in effectiveness and efficiency

Provided firsthand contact with app users during emergency situations

Hiring Coordinator

Wag!; West Hollywood, CA June 2017-April 2019

Reviewed hundreds of completed applications a day including pictures, written submissions, background checks, and video submissions

Managed communications for hiring related inquiries as well as for the shipping and merchandising team

Conducted phone interviews and select candidates for walker promotions positions

Represented the company in a public setting by leading orientations for future walkers

Used verbal communication skills to present information such as compensation, benefits, and policies

Floor Staff/Usher

The Greek Theater; Los Angeles, CA April 2016 – October 2016

Used customer service skills to assist patrons at entertainment events

Perform duties such as scanning tickets, helping patrons find their correct seats, and helping them locate the nearest restrooms or anything else they may need assistance with

Office Assistant/Intern

A Common Thread; Marina Del Rey, CA January 2015 – March 2017

Perform basic administrative office duties

Used excellent telephone manner to answer and roll incoming calls

Used organization skills to sort through and digitize wrap books from past film shoots

Production assistant on film shoots

Holiday Customer Service Associate

Paper Source; Costa Mesa, CA October 2014 – January 2015

Process customer transactions at registers

Work with customer’s needs and make meaningful suggestions for additional purchases

Execute inventory practices with receiving and restocking inventory discrepancies on the store floor

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