Multilingual Customer Service representative

Jude P Ghia

Cell: 587-***-****, E-mail: *****.****@*****.***

Profile

Multilingual Customer Service representative with over 5 years’ experience in helping customers and building relationships in the Insurance, Telecommunications, Compliance management and service industries. Diligent, detailed-oriented and a highly motivated and proven team participant with a positive can do attitude possessing a strong work ethic and excels at creating a positive experience for customers and clients. Skills

• Customer oriented and Service driven: Precisely

answers customer requests, is attentive to

customers, respects commitments towards customers and ensures customer’s expectations are

always met.

• Well developed oral and written communication skills: strong interpersonal skills and able to communicate pleasantly and effectively with individuals at all organizational levels while maintaining confidentiality, reasoning and discretion. .

• Initiative: Initiates actions, ideas or solutions spontaneously, undertake action without waiting for directives, uses all resources before asking for help, and establishes performance

• Proven team player: able to work well independently or within a group environment taking initiative to accomplish team objectives while building strong working

relationships. Shares knowledge and experience,

cooperates and makes self available, listens, gathers information and takes into consideration the needs, ideas and opinions of others

• Language Skills: Fluent in written and spoken English, French and Spanish

Professional Experience

Administrative KHS Global, Calgary, Clerk AB 2020

• • • Entered Scanned Created files claimant and for printed claimant information claimant based onto claim on appointment company files and database KHS dates Matrices Inside Rittal Systems Sales/ Order Ltd, Calgary, Entry AB Coordinator 2019-2020

• • • • • • • Processed Provided Answered Validated lead Assisted Reviewed Assisted times. distributors with Rittal stock and phone and builds updated entered distributors availability calls from in from quotes customer finding internal at distributors with Rittal and Rittal purchase orders and orders warehouses 's external equivalence with through order regards sources. in reference company's Germany, of to competitor material numbers. the SAP United stock materials database. availability States by and conducting Canada cross-and provided references. distributors with Managed Services Advisor

Shaw Telecommunications, Calgary AB 2019

• Processed Incoming phone service order requests directly from customers, sales channels and internal teams.

• Provided Customer training on how to use different features within the Smartvoice phone system including online guides.

• Contacted clients to confirm types of phone headsets ordered, validated contracts and supporting documentation ensuring they met the requirements for a clean order hand-off.

• Created new customer accounts and service numbers for new Shaw Telecommunications Clients.

• Booked technicians for Smartvoice phone service installs, changes and moves. Inbound customer Service Representative

Complyworks, Calgary AB 2015-2018

• Resolved product problems by clarifying client’s complaint by determining cause of the problem and providing solutions to resolve the problem

• Verified client subscriptions as per Complyworks and client guidelines with high level of accuracy

• Provided customer support using email, live chat and phone.

• Assisted and communicated with contractors to comprehend verification reports and to speed process.

• Interpreted and explained compliance reports in English, French, Spanish and Hindi on an as-needed basis.

• Facilitated new account setups generating new passwords and password resets for new and existing clients.

• Processed payment for new subscribers using various payment methods

• Processed account cancelations and simultaneously informed finance department of account cancelations and settlement of dues.

Bilingual Customer Service Representative

Red Cross, Calgary AB 2015

• Answered phone calls from across the country with enquiries on courses being offered by the Red Cross

• Assisted interested clients in explaining what each course entailed.

• Mailed client certificates promptly

• Coordinated and followed up with Quebec branch on certification that needed to be printed by them. Customer Service Representative

ScotiaBank, Calgary AB 2012

• Processed cash deposits and withdrawals

• Balanced cash and cheque transactions at the end of day/shift

• Processed foreign exchange requests

• Completed client service requests for bank drafts and certified cheques.

• Identified referrals for opening new accounts.

• Promoted Scotiabank visa and American Express products. Personal Lines Underwriter Assistant 2009-2012

Intact Insurance, Calgary AB

• Offered support to underwriting teams by accurately entering data for property, auto, home and auto and new business policies.

• Processed endorsements by adding home coverage to current auto coverage or vice-versa.

• Retrieved client information and checked policy history using TAM and Power Broker underwriting systems.

• Liaised with brokers with regards to insurance policy rollovers and processing of new business.

• Transferred insurance portfolios and generated new company policy numbers by entering data into in-house system.

• Ordered and reviewed underwriting reports for Auto Plus and Motor Vehicle Records and taking necessary action subject to personal authority level.

Customer Service Representative/Cook

Panago Pizza, Calgary AB 2009-2012

• Cut and prepared necessary food items for daily use

• Assisted customers with their orders over the phone and in store

• Assisted delivery drivers with their orders and accounted for any mistakes before order left the store

• Prepared and made pizzas, bread sticks, cheese sticks and salads listed on Panago’s menu

• Cleaned food preparation areas, cooking surfaces and utensils

• Cleaned, stocked and restocked workstations and display cases.

• Verified that prepared foods met the requirements for quality and quantity Customer Service Representative

Superstore, Calgary AB 2009

• Checked and confirmed pricing of items.

• Helped clients locate specific items in supermarket

• Arranged carts so that they are readily available for clients to use Other Experience

Programming Service Coordinator 2014

Shaw Cable, Calgary, AB

Commercial Lines Property & Casualty Underwriter Assistant 2012-2013 Zurich Insurance, Calgary, AB.

Education

BA in Modern Languages. 2007

Trent University, Peterborough, ON

High School Diploma

George S Henry Academy, North York On 2003

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