Evelyn Castle
Las Vegas. NV. 89131
**************@*****.***
Work History:
**** – 2020
Shepard Exposition Services
Las Vegas, NV.
Supervisor: Travis Palmer 714-***-****
Position(s): In-House Systems Supervisor, Branch Safety Coordinator, Safety Committee Chairman and SGP Coordinator
Maintaining, updating, coordinating projects for various shows for the systems department.
Communicated with the systems team to assign projects, verify completed projects, and ensure that all goals are met for the shows being produced.
Ordering inventory and items from vendors to complete projects.
Working with vendors and cost comparing to find competitive costs for materials.
Assisting with payroll including new hire paperwork, and inputting hours into the payroll system, keeping track of employee hours and approving them at the end of day.
Working with the staff to create safety procedures for any potential emergency situations. Created an Emergency Action Plan for the Las Vegas Branch.
Occasional walk through safety inspections both within the warehouse and on the show floor to ensure safety signs are being used and that all Shepard safety protocols are being followed. Anything not being correctly followed I assist with educating on the correct way to safely do it.
Maintaining an accurate inventory monthly and tracking materials.
Communicating with other branches for items that are needed before purchasing to see if swaps or shipping directly to us is a cheaper alternative.
Overseeing the company safety committee to ensure that all safety initiatives are being met and that all changes are being made accordingly.
Oversee all safety training and maintain a log of all who train whether training is in person or done via the training video website, Vivid Learning.
Coordinator of all SGP projects, including maintaining certification for all branches, and ensuring that all projects for the yearly period are completed and that we complete and pass all audit requirements. Additionally, I hold quarterly meetings with a small committee compromised of associates to inform them of the progress and delegate tasks if necessary. **I worked to ensure that this company gained the SGP certification making Shepard the first and ONLY general service contractor in the world to have this certification**
Created carbon footprints for each location as part of the SGP certification process and worked to achieve a sustainability program complete with in-house and show site recycling protocols, which have allowed us to cut costs and cut the amount of waste being produced.
Working with design teams, on project builds to ensure that the best, and most safe structure is being produced.
Coordinate with on site operations supervisors on how they want projects loaded for shows, adding floor plans and specialty zone plans to each project.
Working to ensure that all systems trailers are loaded correctly for each show, manifested to reflect the correct projects, and then making sure each trailer is in coordination.
Left: Laid off March 2020 due to reduction in work because of COVID-19.
2014 – 2016
Shepard Exposition Services
Las Vegas, NV.
Supervisor: Steve Margos 714-***-****
Position: Operations Assistant & Branch Safety Coordinator
Maintaining, updating, coordinating projects for various shows.
Ordering inventory and items from vendors to complete projects
Working with vendors and cost comparing to find competitive costs for materials.
Assisting with payroll including new hire paperwork, and inputting hours into the payroll system, keeping track of employee hours and approving them at the end of day.
Communicating with the local union to dispatch members for various shows and/or warehouse work.
Some light office work including answering phones, greeting visitors, scanning, copying and running faxes, as well as assisting other staff with various tasks.
Maintaining an accurate inventory monthly and tracking materials.
Updating and monitoring team lead reports and hours for various shows.
Creating show books consisting of all projects and show files for the operations managers to assist during the move in of a show.
Communicating with other branches for items that are needed before purchasing to see if swaps or shipping directly to us is a cheaper alternative.
Meeting with warehouse staff once a month to address safety concerns and discuss one safety topic at length with them.
Left: Promoted to In-House Systems Supervisor.
2013 – 2014
Telus International – Netflix Campaign
Las Vegas, NV.
Supervisor: George Fuller 702-***-****
Position: Internal Customer Support
Trouble shooting various device problems, including internet connection, device issues, billing issues and application issues.
Answering customer calls and assisting them with questions about Netflix and how it works.
Working as a team player within a support chat room, helping other agents with troubleshooting calls they have received and cannot find solutions for.
Using a computer with different programs for the various billing issues and troubleshooting tasks.
Working with multiple departments in house to assist customers and solve technical problems in a timely manner.
Left – March 2014 due to the Netflix campaign ending and relocating from Las Vegas to Salt Lake City.
**Additional work history is available upon request**
Education:
1994-1997
Olympic High School
Silverdale, WA. 98383
Diploma received
2004-2006
West Hills Community College
Lemoore, CA. 93245
Associate in Art – Liberal Arts (earned May 2006)
Associate in Art – Social Science (earned May 2006)
Dual degrees earned with honors
Academic Awards:
Dean’s list - Fall 2004, Spring 2005, Fall 2005, Spring 2006, Fall 2006, Spring 2007
Certificate of Recognition for academic achievement and dedication to the school’s Student Support Services
Certificate of Commendation for Distinguished Service in the Area of Academics for a GPA 3.5 or higher.
2008 – 2009
Ashford University – Distance Learning
Clinton, Iowa
Bachelor of Arts – Social Science with an Education Concentration (Earned Sept. 2009).
2009 – 2011
Ashford University – Distance Learning
Clinton, Iowa
Master of Arts – Health Care Administration (Earned June 2011).
2011 – 2012
Ashford University – Distance Learning
Clinton, Iowa
Bachelor of Arts – Social and Criminal Justice with a minor in Forensics (Earned July 2012).
Skills:
Proficient in Windows applications such as Windows XP, MS Office, Excel Spreadsheets, Power Point, and Word
Proficient in Adobe Acrobat, and Paint shop
Proficient in Internet Explorer and Chrome (both preferred internet browsers)
Experience in leading and maintaining large groups for meetings
Organizational experience in both large group setting and individual settings
Experience with multi line, phone lines
Customer service experience (with multiple customers at once, or independently)
Bookkeeping
Various billing aspects including purchase orders, and invoices
Team player
Follows all protocols, rules, guidelines, and policies that are set forth and given to me
Utilizes effective problem-solving skills, creativity and critically thinking skills
Communicates well with diverse groups in any setting
Professional Training:
June 2016
OSHA 10 & OSHA Hazardous Communications
Certificate earned
November 2017
beMatrix beAcademy – Atlanta, Georgia
Certificate earned – Qualified to build and design beMatrix structures
November 2018
OSHA 30
Certificate earned
CPR, First Aid & AED Certified
December 2018
Certification earned
Volunteer information:
Girl Scouts of America
San Diego, CA.
Contact: Ana Luisa Ponce 619-***-****
Positions: Troop Organizer, Troop Leader, Service Unit Cookie Coordinator
Assisting girls grow stronger and becoming independent.
Assisted with various projects and programs geared towards character building.
Service Unit Cookie coordinator – responsible for over 800 girls during the cookie sales season.
Provided all training to parents and troop leaders and completed all paperwork at the end of the sales.
Ordered all inventory for the troops, cookie cupboards, site sales and re-orders.
Managed and maintained a schedule of the various cookie selling locations and assigned troops days and times to those locations.
Troop Organizing Contact – Responsible for organizing troops within schools and being the point of contact for any troop needs.
Troop Leader – Responsible for a group of 8 girls in my troop and planning the activities they participated in or that they were doing.
Helping girls reach out to the community with the various community service projects, including collecting toiletries and making gift bags to distribute to the battered woman’s shelter.
Helped to place girls in available troops within my area of service.
Chula Vista Elementary School District – classrooms at Wolf Canyon
Chula Vista, CA
Contact: Debra McLaren 619-***-****
Position: Room Parent
Assisting teachers with anything they needed help with including copying, grading papers, working with small groups during math and reading and helping with prepping projects for upcoming weeks.
Wolf Canyon Elementary School - PTA
Chula Vista, CA.
Contact: Debra McLaren 619-***-****
Position: PTA Box Top Coordinator, PTA Vice President, PTA President
Organizing school wide events for students during school hours and after school events such as carnivals, haunted houses and dances.
Organizing school wide fundraisers.
Responsible for leading executive board meetings and the general public meetings.
Hosted events for students, teachers and parents, including teacher appreciation day and party for parents.
Partnered with community businesses to raise money for the school as well as bringing new customers to those businesses, in addition to creating a support network for the school.
Collaborated with school officials to create events, raise money, buy room supplies and work for the greater good of the school.
Professional Awards:
January 2017 – Operations Department Lead
June 2017 – Operations Leader
April 2018 – Operations Department Lead
Volunteer Awards:
June 2007 Certificate of Appreciation – School Volunteer
June 2008 Certificate of Appreciation – School Volunteer
May 2009 Certificate of Appreciation – School Volunteer
June 2008 Certificate of Appreciation – Girl Scouts for Cookie Coordination
June 2009 Certificate of Recognition – Girl Scouts
May 2008-2009 Certificate of Appreciation – Serving a PTA executive board position – Vice President
May 2009-2010 Certificate of Appreciation – Serving a PTA executive board position – President.
References:
Personal, business, and academic references are available upon request.