Manager Customer Service
Resume:
KIMBERLY HAMILTON
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SUMMARY OF QUALIFICATIONS
An accomplished manager, educator and trainer. Excellent interpersonal
skills. Ability to monitor program specifications and guidelines. Sharp
attention to detail. Proven ability to manage projects and staff. A true
team player.
PROFESSIONAL EXPERIENCE
GAP at EastChase, Montgomery, AL
January 2013 - Present
Assistant/ Brand Manager
Managed budgets and logistic
. Improved product sales and market shares of the Company/Brand
. Monitored market trends for the Company
. Monitored advertising and marketing activities of the company to ensure
quality customer service.
Old Navy at EastChase
Service and Training Manager August 2009 - January 2013
As Service and Training Manager, responsibilities include:
( To collaborate with management to identify company training needs.
( To schedule appropriate training sessions.
( Coordinate hiring workshops for new employees
( Managing training budgets
Goody's Family Clothing, Kid's Department Lead August 2000 - August
2009
( Developing and coordinating activities for children's department
( Establishing program evaluation methods and materials for employees,
customer service and selling skills
( Displayed merchandise on the sales floor and organize stock areas
COMMUNITY INVOLVEMENT:
Robert E. Lee Future Business Leaders of America, Advisory Committee Member
. Recognition of Support Award
Tie and Doll Inc. Teen Board Coordinator Immediate Past President Ronnie
Doughty
. Service Award
Family Sunshine Center of Alabama Volunteer
. Volunteer
EDUCATION
( Early Childhood Education, Alabama State University, 2005 ( did not
complete)
( Associates Degree, Early Care Education Trenholm State Community
College, 2007-2009
REFERENCES
A, Jeannie Burke
Executive Administrator for the Montgomery Biscuits
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Nancy Besselman
General Manager of GAP Inc.@ EastChase
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Jasmyne Crimiel
Montgomery Co. District Attorney's Office
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Shawnta Fields
Human Resources Manager Target Stores
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