Customer Care Service

Suzan Damas, M.A

***** ******* ****. *******, ** 77089/832-***-****/ 281-***-****/ **********@*****.***

Objective: Seeking a challenging and rewarding position with a professional organization which will allow me to utilize my skills, time, talents, and training for the growth of the company.

Employment History:

National Oilwell Varco (NOV) -Houston, Tx. August 2018-Current.

Accounts Receivable

Invoicing and distribution.

Portal and Sales Register audits.

Collaborate with different teams (sales, Operations, Collections, CashApps) to bridge gaps in business requirement and money collectability.

Collaborate with 3rd party vendors as necessary to deliver solutions.

Create presentations for leadership initiative using month-end metrics.

Act as liaison between AR and business Ledgers.

Help with ledger startups, mergers and acquisitions.

Ledger wide aging clean up.

Credit and rebill completions.

Perform month-end closing procedures.

Sales Tax resolution.

Short pay resolution.

Account reconciliation

Major Accomplishments.

Reduced AR aging by 85%

Successfully trained staff on workflow and client portal systems

Conducted audits which lead to policy changes

Reduced tax issues by establishing a system to collect tax certificates and verifying client taxability.

Successfully established working systems to increase collectability such as reconciling discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and recognizing potential effect on other accounts.

Private Investor-Oil and Gas Lab June 2017-Dec 2017.

Business Consultant/Analyst

Critically evaluate, analyze and validate gathered information from site visits and various documents into simple terms understandable to the investor.

Clearly tie key insights to business objectives and ultimately outcomes.

Create workflow and priority diagrams for different stages in the process of developing the lab.

Studied competitor’s data and industry trend.

Assisted in decision-making on location and cost cutting measures.

Major Accomplishments

Travelled to East Africa for first-hand research on business requirements and gave sound reporting on labor availability and infrastructure requirements.

Established a strong network for the lab going forward.

The lab is now up and running—successfully!

Greenleaf Wholesale Florists-Houston, Tx May 2018-July2018. Accounts Payable specialist

Processed high volume three-way matching purchase order invoices.

Verified accounts coding for smooth application of payments sent to vendors

Processed and reconciled payments for freight, mortgage/rent and utilities

Resolved vendor disputes by researching and reconciling invoices using P21

Performed statement reviews.

Maintained filing system for multiple stores of the company.

Participated in biweekly check runs.

Processed debit and credit memos.

Major Accomplishments

Managed to have store managers turn in all invoices so as to ensure AP meets deadlines and payment due dates.

Saved company’s employees time and labor by categorizing and narrowing down its vendors.

Made recommendations which will simplify AP processes in getting invoices approved to pay.

Bay Area Regional Medical Center –Webster, Texas. January 2018-May2018.

Account Payable Specialist

Received weekly over 150 invoices, coded them and delivered to different departments.

Separated POs from non-PO invoices and entered them in the MS4 system.

Communicated with vendors to obtain W9s and other necessary information

Set up new vendor accounts.

Performed a variety of month end closing procedures

Assisted with audits

Handled incoming and outgoing mails.

Responded to request on patient refund or vendor files.

Reconciled cut checks with applicable invoices.

Filed and organized.

Prepared and submitted wire transfers

Managed emails for the AP department.

Collected employees expense reports for payment processing.

Major Accomplishments:

Established a new and effective filing system.

Introduced a new way to manage departmental emails which, in turn, improved AP process and significantly lowered the number of duplicate invoices.

Houston Eye Associates – Houston, Texas February 2014-October 2017.

Assistant Buyer.

Placed orders pertaining to eyewear such as contacts and glasses.

Performed a variety of purchasing duties.

Negotiated costs with vendors and performed market research.

Developed and maintained vendor relationships. •

Worked with accounts payable department to ensure all invoices for the month have been accounted for and necessary deadlines have been met.

Maintained records and files pertaining to purchasing information.

Tracked purchasing activities.

Responded to requests for purchasing data/activities.

Handled outbound and inbound calls with quality customer service.

Sent department communications.

Major Accomplishments:

Saved company money after a good research that resulted into finding supplies at a lower cost.

Cut vendor interviews time by about 40% by developing a questionnaire.

Trained new employees.

Waste Management – Houston, Texas. June 2011- December 2013. Account Payable Specialist.

Verified checks by reviewing, correcting, deleting and reentering data.

Researched invoice discrepancies and processed returned checks.

Prepared reports on checks that need further processing such as in the case where the beneficiary is deceased.

Conducted interviews for multiple purposes.

Performed high-level customer service.

Major Accomplishment:

With my being attentive to detail and commitment to accuracy, check processing became about 60% faster—saving the company both, time and money.

Processed 100s of checks and assisted the error-correction process so as to improve performance.

University Forest- Clear Lake, Texas. August 2008-December 2010.

Assistant Office Manager

Consulted with new clients for potential sales.

Managed files and leases, as well as coordinated and promoted marketing events and exhibitions.

Prepared folders for new employees, filing confidential information, entering data into Excel spread sheet.

Marketed the property through internal and external events resulting to 100% secured leases/ occupancy.

Mediated among residents

Resolved conflict between management and clients.

Published an article in the company’s monthly newsletter.

Major Accomplishments:

Successfully marketed the property to 100% occupancy.

Provided wonderful customer service and an environment where residents felt comfortable with the staff.

Introduced the property to an international market and maintained communication with potential client abroad.

Education

Master’s in International Relations- Cross Cultural Studies.

University of Houston Clear Lake, May 2011.

Bachelor’s in Public Service Leadership.

University of Houston Clear Lake, December 2009.

Associates in General Studies.

San Jacinto College, 2008.

Certificate of Mediation from University of Houston-Clear Lake.

Skills

Keen Attention to detail and accuracy

Strong analytical skills

Able to manage and prioritize multiple initiatives simultaneously

Able to thrive in ever-changing business world

Self-driven with intellectual curiosity

Proficient with team projects

Stay committed to feedback

Great customer service and communication skills.

Strong knowledge on ERP systems such as Syteline 8 & 9, JDE, GetPaid, OnBase, Movex, Amalto

Great knowledge on finance portals such as Ariba, HSN, OpenInvoice, Isupplier, Mysupplier, Actian, Coupa, Taulia, and Corcentric.

Spreadsheet software (Excel, etc.).

Presentation Software (MS Power Point).

Word Processing.

Data base software (such Oracle, Access)

SAP knowledge on invoice processing and beyond

Some experience with SAP ARIBA, Maximo,P21 and MS4.

Efficient and experienced business traveler, both, internationally and locally.

Years of experience in customer care, secretarial duties and client relations.

Well experienced in cultivating and growing customer base.

Good organizational and time management skills.

Goal- oriented.

Strategic, reliable and dependable.

Proven ability to handle high-pressure and special projects with minimal supervision.

Management experience with a clear understanding of job-related confidentiality agreements.

Bilingual: 100% English, 100% Swahili

Membership

International Honor’s Society.

References

Loc Vu

Phone: 832-***-****

Christine Tutani

Phone: 832-***-****

Jeremy Farr

Phone: 832-***-****

Aaron Ondumu

Phone: 832-***-****

Contact this candidate