Customer Service Marketing

Nicholas Ducheine

Miami, FL Mobile 786-***-**** *************@******.*** https://www.linkedin.com/in/nicholasducheine

ABOUT

Recent college graduate from the University of Miami, seeking an opportunity to advance my career goals and further develop my skill set. In my time as a football player at the University of Miami I learned leadership skills, camaraderie and a disciplined work ethic. Through my work experience, involvement on campus and activity in the community, I have developed a greater appreciation of learning. My personal attributes combined with my passion for people motivate me to succeed on any team.

EDUCATION

University of Miami, Coral Gables, FL December 2019

Bachelor of Science in Sport Administration,

Sport Information Management Sports Business Sports Marketing Legal Aspect of Sport Finance & Budget in Sports

Athletics and Associations

University of Miami Football – Student Athlete

2017-2019

Student Athlete Advisory Committee Representative

2017-2019

Academic Honors

Provost’s Honor Roll Dean’s List Honor Roll Athletic Director’s Honor Roll Book Buster Honor Roll

PROFESSIONAL EXPERIENCE

University of Miami Athletics – Coral Gables, Florida January 2019 – December 2019

Marketing Intern

Assisted in formulating the annual strategic marketing plan ideation for Hurricane athletic programs with a focus on increasing student attendance.

Assisted with the coordination and execution of game day atmosphere at the various sport venues, timing sheets, selection of music, creation of public address announcements, scheduling of anthem singers and color guard, scoreboard announcements and pre-game/half-time/time-out promotional activity ideation.

Worked with the Communications and Digital Strategy Departments to ensure maximum exposure of Hurricane athletic promotional elements for assigned sports.

Publix Super Markets – Pembroke Pines, Florida February 2014 – January 2017

Front-end Service Clerk

Provided premier customer service, including greeting customers and answering their questions

Bag groceries and walked customer carts to unload groceries into their cars

Helped customers locate items throughout the store

Delivered friendly, courteous and prompt customer service

Worked well with others to be an effective team member

VOLUNTEER EXPERIENCE

Objective Structured Clinical Examinations – Miami, Florida June 2017 & 2018

Acting Patient

Worked with clinical physicians assisting with the administration of tests for medical students

Second Spoon January 2019

Working with students at St Stephen's Episcopal Church we prepared and boxed 150-200 meals for the Overtown Community Homeless Shelter.

Best Buddies January 2018

Assisted with setup, facilitation and break down of Best Buddies community events while delivering care and companionship to special needs adults and children.

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