Project Manager

Pam Galley

LinkedIn Profile 682-***-**** cell *********@*****.***

I.T. PROJECT MANAGEMENT & MARKETING PROFESSIONAL

Seasoned I.T. Project Management and Marketing Insight and professional with 20 years of proven experience. Business acumen focused with the ability to use strategic thinking and problem-solving skills to provide actionable solutions. Proven cross-functional team leader, Agile, PMP and SCRUM trained, and exceptional in aligning customer needs with market opportunities. Highly skilled at managing multiple projects with competing deadlines. Establishes goals, plans, and processes to ensure that results are actionable to ensure long-term success.

EXPERIENCE

Response:AI, LLC 2019 2020

Market Research Manager/I.T. Process Development (Project Manager), United States Dallas, Texas

Implemented I.T. software development structure to map company processes to I.T. platform development. Introduced agile methodology to provide disciplined, needs-based development of a new automated platform.

Demonstrated knowledge of advanced technology, including artificial intelligence which saves both time and money for clients during the research process.

Managed customer experience with clients to understand business needs and turn it into an actionable research project.

Executed start to finish custom research consulting, from RFP to presenting client-friendly research findings.

Assisted companies in revising advertising campaigns, product concepts, customer satisfaction etc. during both pre-and post-launch to ensure measurable success.

M/A/R/C Research, LLC 2018 2019

Director, Automated Solutions Dallas, Texas

Developed a half-million-dollar pipeline within the first 4 months and closed half of the deals by month 6.

Grew and retained relationships with existing clients to increase portfolio depth and expand to additional client functional areas.

Increased the client base utilizing social media, industry platforms, email campaigns, and traditional methods.

Achieved an in-depth knowledge of business products, value propositions and viable strategies to market.

Identified and mapped business strengths to customer needs. Gained knowledge on industry trends across verticals on a global level.

Used Salesforce for client management, promotions, campaigns and sales tracking.

Southwest Airlines, I.T. Network Planning 2017 2018

I.T. Project Manager, (Contract) Dallas, Texas

Defined and drove complex programs and project plans for multiple, simultaneous initiatives which included scope, budget, and schedules to achieve program goals.

Provided thought leadership, and build partnerships to collaborate and use influence to gather customer and business requirements, communicate effectively with all project teams and support groups.

Communicated the plan and all relevant components such as risks, schedules, expectations, and ongoing updates to executive stakeholders, sponsors, and project teams to maintain project alignment.

American Airlines Group Inc., Network Planning 2015 2017

I.T. Software Project Manager Dallas, Texas

Directed Network Planning Models & Systems team as the primary contact between Network Planning (N.P.) and A.A.'s technical team which included developers, architects, and external customers/vendors for new products.

Created overall business case which included finance plans and worked with a development team to launch a new online communication system which saved N.P. 2 weeks per schedule.

Initiated business plans (workflow processing, business requirements, functionality, identifying gaps, etc.), including securing funding from Finance to assure plans meet departmental goals that would integrate new technical solutions and project objectives.

Coordinated all N.P. initiated change request activities within the project across cross-functional teams to ensure a smooth transition by assessing risk and impact between multiple Steering Committees.

Full-Time Mom 2008 2014

Galley Household Euless, TX

Sabre Holdings, Corporate Marketing Organization 2004 2008

Director of Marketing Research/Strategic Projects (working director) Southlake, Texas

Created overall market research strategy for Sabre Airline Solutions, Sabre Travel Network and smaller subsidiaries each year for corporate strategy, planning, budgeting and executing.

Managed all aspects of primary market research for all customer segments on a global basis, including 3rd Party Vendor Management and Request for Proposal process.

Produced approximately 100 projects per year with a team of 9 and a $7 million-dollar budget.

Represented the Voice of the Customer as a consultant by providing subject matter expertise on C-level cross-functional business initiatives.

Sabre Holdings, Travel Network

Manager, Marketing Research (working manager) 1998 - 2004

Coordinated initial project requests, managed group workload, and budget processes while supporting analysts in all phases of projects while increasing the overall budget YOY.

Optimized time allocation of a staff of 3 while handling 35+ global market research projects a year with a $1.2 million-dollar budget. Participated in a wide variety of cross-functional teams (Business Process Engineering, Corporate Strategy, and Customer Panels) and served as a subject matter expert for multiple business lines.

MARKETING/PRODUCT TRAINING HIGHLIGHTS

UTA MSMR, Corporate Executive & Market Research Executive Board participation

North Texas LEAD Candidate

Burke Institute Courses: 5 courses in total, with in-depth training across multiple areas

RIVA Training: Moderator Training & Tools and Techniques

Other: Developing People, Coaching & Team Building, Leadership Training

IT PROJECT MANAGER TRAINING

PMP/CAPM Certified Exam Prep Course: 41.4 Hrs. “D&L Training, LLC” – Les Foley

Agile Certified: 40+ Hrs. American Airlines (Agile Certified Business Owner, Business/IT PM, etc.)

SCRUM Master Training: 16+ hours of in-depth training

Business Requirements Gathering &, Managing Cross-functional teams training

EDUCATION

New Mexico State University Bachelor of Science, Biology Crimson & Regents Scholar

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