Medical Service Representative

Elizabeth Thomson

Social Service Representative - VETERANS AFFAIRS, VETERANS HEALTH

ADMINISTRATION, VA MEDICAL CENTER

Rochester, NY 14617

***********@*****.*** - 585-***-****

Serious Minded, Career Focused Individual Seeks Position in a Manufacturing Setting. Authorized to work in the US for any employer

WORK EXPERIENCE

Social Service Representative

VETERANS AFFAIRS, VETERANS HEALTH ADMINISTRATION, VA MEDICAL CENTER - Canandaigua, NY - September 2014 to Present

- Receives a full range of inbound telephone calls and web chats through National Center for Homeless Veterans, their family members concerning homeless issues.

- Assists Veterans and others by connecting them and / or referring them to local VA Resources, community non-profits or other social resources.

- Prepares and maintains comprehensive administrative records of calls.

- Independently make decisions when dealing with tense situations.

- Interacting with clinicians, patients and their family. MEDICAL LABORATORY HEALTH TECHNICIAN

DIAGNOSTIC & THERAPUETIC CARELINE, VA MEDICAL CENTER - August 2011 to September 2014 Phlebotomy (Difficult Draws) Urine / Tox Screens, Blood Processing, HIV Testing, Split-freeze, Centrifuge, Confidential Document Handling, Procedure Manuals, Safety and Compliance / Departmental Policies, Research Test - Client Information Utilizing Lab Computer System. HEALTH TECHNICIAN / RESCUE

NATIONAL VETERANS SUICIDE HOTLINE, VA MEDICAL CENTER - Canandaigua, NY - December 2009 to August 2011

Initiating / coordinating emergency rescues for veterans in emotional crisis involving Suicide and Homeless Prevention Services, daily phone interaction with suicide prevention coordinators(POC) and Homeless Prevention Services / Law Enforcement. Reviewing medical records to ensure veterans are currently receiving appropriate medical and Mental Health Services.

HEALTH TECHNICIAN / PSYCHIATRIC UNIT

DIAGNOSTIC & THERAPEUTIC CARELINE, VA MEDICAL CENTER - Canandaigua, NY - February 2008 to August 2009

Providing care to meet individual patient needs, recognizing patients' behavior and physical condition, providing standardized treatment procedures under supervision of RN, 1:1 Patient Supervision, entering information into patients records and charts, managing patients highly suicidal, assaultive and dangerous to themselves and others at times physically demanding. EXAMINER (PT)

EXAM ONE - Fairport, NY - October 2006 to February 2007 Performed the following medical examinations for insurance companies: Phlebotomy, U&A, pulmonary function, patient histories, HIV/ DNA / nicotine, Centrifuging, split-freeze serum, specimen management- confidential document handling

QUARANTINE / LABORATORY TECHNICIAN

AMERICAN RED CROSS - Henrietta, NY - May 2005 to July 2005

-Performed / responsible/ assist in the monitoring of Quality Assurance, Blood banking, utilization of the laboratory computer system, data entry, process and prepare lab specimens, handing bio hazardous material, and knowledge of principles of quality control and assurance in all phases of

laboratory testing - safety precautions.

EMERGENCY MEDICAL - TRAUMA TECHNICIAN 2

ROCHESTER GENERAL HOSPITAL - Rochester, NY - July 2004 to March 2005 EKG, cardiac monitoring, trauma assist-chest tube, OBGYN - exam assist, IV set up, sexual assault evidence collection, phlebotomy, U&A, blood glucose testing, psychiatric exams- evaluations, surgical preparation, Preparing sterile fields, casting / suture assist, 1:1 psych monitoring, CPR, eye irrigations, Post mortem care, experience with high call volume (E.R. patient triage / placement) ATR- Electro Mechanical Assembly- Test- Repair/ Inspection Xerox - Webster, NY - May 1988 to March 2003

During 15 year career, functioned in a variety of positions and departments. Transitions based on demonstration of commitment to Xerox quality standards and participation in numerous professional development opportunities. Served as a group leader of Manufacturing Team assembling high- volume copiers; worked as an Operator of High speed / Low Production Machinery (packaging) ; facilitated problem resolution on broad range of

issues by acting as a liaison between team and plant management. Participated as Ergonomic Team Member; identified processes: equipment and furnishings likely to cause occupational injuries; researched and selected alternatives.

Followed strict OSHA standards as a Hazardous Materials Handler. Recognized by superiors and colleagues for exceptional inspection accuracy rate. Consistently met goals, overcame productivity obstacles, and maintained superior workmanship.

EDUCATION

Associate in Criminal Justice

Monroe Community College - Rochester, NY

August 1986 to January 1988

SKILLS

Operating large Machinery/ Change Overs / Preventative Maintanance-Attention to detail to identify potential changes and problems with the processess and products., Able to follow verbal and written instructions and consistently demonstrate compliance., Able to communicate with team members in a positive manner- able to work independently as well as alongside team members., Proficient using computer for simple to moderately complex tasks., Monitoring Production Quality-Working in Fast Paced High- Low Volume Manufacturing Distribution (10+ years)

CERTIFICATIONS/LICENSES

Phlebotomy / Laboratory Services

Phlebotomy (Expert )

Specimen Processing

Toxicology

Centrifuge

Blood Glucose Testing.

Urinalysis

ATR- Certification

June 1988 to Present

Blue Print Reading

Schematics

Basic Electricity

Quality Inspection.

Electro Mechanical Assemble / Test / Repair

ADDITIONAL INFORMATION

SKILLS:

* Training in First Aid techniques and CPR/AED

* Applied Suicide Intervention Skills Training (ASIST) 2009

* 2-1-1/Life Line for Veterans Suicide & Crisis Hotline Training Program

* Skill in communicating effectively with individuals with varying backrounds-conditions

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