Assistant Care

STRENGTHS : Quick Learner Persistent Problem-Solver Creative Collaborator

Detail-Oriented Patient, Compassionate Teacher Customer Service-Oriented

EXPERIENCE: Trainer/Installer, CaptionCall, Northern MA/Southern & Central NH (2017-2020)

Installed captioning telephones in residences for individual with hearing loss; trained consumers in operating the device

Serviced non- or improperly working phones with replacements or troubleshooting efforts

Maintained detailed notes of appointments and any customer contact in CRM

Received training in network security and troubleshooting

Assisted with scheduling and lead generation; maintained one of the highest conversion rates within my regional team

Office Administrator, Tom Curren Companies, Newton, MA (2017)

Answered and routed incoming calls; took and relayed phone messages

Scheduled appointments with the appropriate people for new clients seeking home improvement services; sent confirmation emails/letters

Managed salespeoples’ calendars

Handled data entry of appointments, customer contact into CRM, and contract information on sold jobs

Managed reordering and restocking of office supplies

Teaching Assistant, Perkins School for the Blind, Watertown, MA (2015-2017)

Provided personal care to students with physical, cognitive, and behavioral challenges

Created daily schedule for students, incorporating activities planned around individual educational goals

Participated in yearly Individualized Educational Program meetings, and contributed to planning and setting of new annual goals

Attended individual student behavior meetings, provided input, and carried out implemented plans

Program Assistant, Old Colony Elder Services, Brockton, MA (2014-2015)

Assisted Home Care Case Managers with filing, answering phones/taking messages, compiled and stocked packets to be taken on home visits

Contacted Meals on Wheels clients who did not answer for deliveries; made changes to care plans (i.e., temporary suspensions due to hospitalization), and notified necessary parties

Received calls from clients seeking in-home care; contacted providers to inquire about providing care; relayed information to clients of availability, and made necessary changes to care plans

EDUCATION: Web Development Module I, Shaw Academy, Online (2020)

Bachelor of Biblical Studies, Boston Baptist College, Boston, MA (2007-2011)

TAMARA J DOYLE • ADMINISTRATIVE PROFESSIONAL

603-***-**** • ************@*****.*** • linkedin.com/in/tamara-doyle-837960ba/

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