Pavan Raj

Salesforce Developer/admin

adfrf8@r.postjobfree.com

234-***-****

Certified Salesforce.Com Consultant (ADM-201, Platform Developer-1) with Around 7 years of extensive and progressive IT experience in various stages of Software Development Life Cycle (SDLC), ability to independently perform Analysis, Requirement gathering, Architecture Design, Administration, Development, Testing, Classic to Lightening Migration, Deployment and Maintenance of Enterprise Level Applications including Techno-Functional experience in salesforce.com.

Professional Summary:

Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions

Integrated Marketing cloud instance and Sales cloud using marketing cloud connect to personalize marketing campaigns and provide services for email, mobile, social and online marketing.

Implemented Community Cloud and built multiple communities to connect to customers, partners and employees with each other, also to provide better service to customers.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Experience in creating modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Worked on various lightning components for developing dynamic web apps for mobiles and desktop devices.

Hands on experience with Salesforce Lightening Process Builder and associated new actions of invoking apex classes, Lightening app Builder.

Good knowledge on Field Service Lightning. Created and Managed work orders for field service operations with this automated system.

Proficient with Salesforce customizations using Apex Class (Custom, Extension), Triggers, Visualforce pages, components and processing large data using Apex Batch classes.

Strong front-end development experience using Visualforce pages, Components, HTML, CSS and front-end validations using Java script, jQuery and CSS for rich look and feel.

Experience in usage of AngularJS for developing single page applications. Implemented Bootstrap Framework for Custom Visualforce Pages for Optimization.

Profound experience in integrating salesforce with external systems by developing custom Apex Restful web services and outbound calls to external system using native salesforce Http classes and methods.

Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

Worked with Git repository and Jenkins for building applications also experience with Force.com Migration tool (ANT), Change sets (inbound and outbound Change set) for deployment.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Good at configuring MyDomain and SSO (single sign-On) in salesforce instances.

Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ. Have in-depth knowledge in Products, Discounting, Quotes, Pricing in CPQ.

Expertise in Data Migration using Import wizard, Workbench and other data integration tools like Pentaho, Jitter bit, Apex Data Loader using BULK API.

Strong administration experience in designing data security using Sharing model (OWDs, sharing rules), Role Hierarchy, Permission sets, permission configuration Profiles and third-party apex change products.

Extensive experience in designing of custom objects, custom fields, master and lookup relationships, Record types, Validation rules, Workflow Rule and Actions, Assignment rules, and Approval Processes.

Responsible for unit, integration and regression testing and end to end user testing.

Good knowledge with SDLC methodologies like Agile, Waterfall Model, implemented in requirements analysis, functional design, implementation and development of projects.

Proven Interpersonal, Communicational, Organizational and Project Management skills.

Technical Skills:

Salesforce Technologies

Sales Cloud, Service cloud, Marketing Cloud, Community Cloud.

Business Processes

Service Requests and Activities, Opportunities, Quotes and Proposals, Campaign Management, Case Management, Approval, Data Cleansing and De-duplication.

Salesforce Concepts

Lightning, Communities, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Integration, Salesforce.com API, deployment, Triggers, Batch Apex, Scheduled Apex, Future Methods, APEX Data Loader, validation rules, workflow rules, Approval Process, Lightening Process builder.

Salesforce Tools

Flosum, Apex Data loader, Workbench, change set (inbound and outbound), Salesforce for Outlook, Salesforce CPQ (Steel brick CPQ), Journey Builder, Marketing Cloud connect, Email Studio, Quip, Wave Analytics, Field Service Lightning.

Integration

Third-party integration using Web services such as REST and SOAP API

Third-party Tools

Eclipse, Conga Composer, Conga contracts, Visual Studio Code, JENKINS, JIRA, ANT, GitHub, Excel connector, Pentaho, Dupe Blocker etc..

Software Methodologies

Agile, Scrum, Waterfall and Spiral Model

Programming Languages

APEX, JAVA J2EE, Apex Triggers and Visual Force Pages

Database Languages

PL/SQL and ORACLE

Operating Systems

Windows and Macintosh

Web Languages

HTML, XML, CSS, Java Script, JQuery, Angular JS and bootstrap

Documentation Tools

MS Office, Notepad, MS Paint, and Snag IT

Certifications:

Certified Salesforce Administrator

Certified Salesforce Platform Developer I

Professional Experience

Kar Global, Carmel, IN July 2019 - Present

Sr.Salesforce Developer(Sales &Service Cloud)

Description: Kar Global is an Auction based company that auctions used Cars and maintains Physical and online auctions using sites.

Responsibilities:

Worked on integrating Marketing cloud with Sales Cloud where data needs to fetch from Marketing cloud and need to update Lead and Contact related fields.

Worked on Enhanced Notes for better maintaining and exporting documents as required by the business which could replace the old notes and Attachments.

Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages.

Process knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.

Worked on Salesforce1 for creation of new interface and Mobile based views in lightning for enhanced and better look and feel for new Mobile lightning interface.

Worked on Salesforce1 mobile on various lightning updates happened after Spring20 release of salesforce mobile.

Developed Apex test utility classes and test methods and achieved 80-100% of code coverage across the organization by reducing test methods.

Followed Agile, Scrum Methodology that included iterative application development, weekly Sprints and daily stand up meetings.

Created multiple Lightning Components, Lightning pages and web components for look and feel better, which help in sales enhancements.

Implement feature sets using standard and custom objects, workflows, triggers, user roles, security, profiles, workflow rules, email alerts and templates, and campaigns.

Implemented requirements on Salesforce.com platform and Force.com IDE and Visual Studios with SFDX packages and CLI Integrations.

Worked on MDM Integrations for integrating and migration. Involved in data import into SFDC using Apex Data Loader through CSV files.

Working on marketing automation tool Pardot and Salesforce CRM for running campaigns, webinars and Events.

Developed several Batch Apex Classes and scheduled those using Apex Schedulable classes on hourly and daily basis.

Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component. Added Lightning Component to Lightning Pages and Record Pages.

Designed various Visualforce pages for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.

Worked with Business leaders and team on implementing solutions based on Salesforce.com best practice.

Environment: Salesforce.com, Salesforce1, Force.com, Apex Classes, Controllers, Triggers, Visual Force, Data Migration, SOQL, SOSL, Workflow & Approvals, CRM, Lightning Process Builder, Lightning Components, SOAP callouts, Service cloud, JavaScript, Flosum integration, Sales cloud, Marketing cloud, Community Cloud.

Cummins, Columbus, IN Jun 2018 – July 2019

Sr. Salesforce Lightening developer (Sales Cloud & Marketing Cloud)

Description: Cummins is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products. Cummins also services engines and related equipment, including fuel systems, controls, air handling, filtration, emission control, electrical power generation systems, and semi-trucks.

Responsibilities:

Worked with business leaders and the current development team to document and develop enhancements to our current Salesforce.com org.

Followed Agile, Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.

Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

Created business requirement documents, system requirement documents and maintain Agile Boards, and User Stories in JIRA.

Integrated with Salesforce by using Marketing cloud connector (V5). Worked on Automation studio, Email Studio and created related activities.

Effectively communicate between technical, operational and strategy groups. Configured and designed journey’s using Journey builder.

Used Community cloud to build deeper relationship with customers to provide better service and assist them through online. Created Visualforce pages for custom login and configuration of communities.

Implemented Salesforce Steel brick CPQ (Salesforce CPQ), enhanced functionalities to make the Sales operations smoother, more aggressive and automating quoting, contracting and billing processes.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better, which help in sales enhancements.

Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component. Added Lightning Component to Lightning Pages and Record Pages.

Used Salesforce Lightning Inspector to debug the lightning components during the development process.

Designed various Visualforce pages for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.

Responsible for owning and executing the day-day configuration, reporting, training, support, maintenance, and overall improvement of the Salesforce CRM platform using both Lightning and Classic Experience.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages (customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.

Developed various Batch Apex Classes and scheduled those using Apex Schedulable classes on hourly basis.

Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.

Created different folders to store the Reports of different groups and categories. Displayed quarterly and yearly results on the Dashboards of the users.

Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

Developed Apex test utility classes and test methods and achieved 85-100% of code coverage across the organization by reducing test methods.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.

Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Environment: Salesforce.com, Force.com, Apex Classes, Controllers, Triggers, Visual Force, Data Migration, SOQL, SOSL, Workflow & Approvals, CRM, Lightning Process Builder, Lightning Components, SOAP callouts, Service cloud, JavaScript, Steel Brick CPQ, Email services, AppExchange, Sales cloud, Marketing cloud, Community Cloud.

Nationwide Insurance. - Columbus, OH Aug 2017 – May 2018

Salesforce Developer (Sales/Service Cloud)

Description: Nationwide Mutual Insurance Company and affiliated companies with large group of U.S. insurance and financial services companies based in Columbus, OH.

Responsibilities:

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.

Customized Salesforce CRM beyond native functionality with Visualforce and Apex code as per the requirements.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Analyzed Scenarios for switching between Salesforce Classic and the Lightning experience.

Used Salesforce lightening design system (SLDS) and Bootstrap for the design of Lightning components. Built and tested single page application using AngularJS and the Salesforce REST API.

Written various SOQL, SOSL queries in Apex triggers, classes using query language and also wrote DML statements to update data in Force.com platform Database.

Integrated with external system by making Callouts from Salesforce using Apex Web services (Http classes) for getting data and updating in Salesforce.

Written code not to hit Governor limits and implemented Salesforce best practices in writing Apex Classes and Triggers.

Implemented lead and case management through web and email sources and setup auto- response rules upon submission.

Generated various Reports and Dashboards in Lightning for Sales performance tracking.

Configured Single Sign-On (SSO) for increasing security, reduced helpdesk requests for password reset and login issues.

Worked on GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Data loader.

Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages.

Configured Chatter for the Users in the Organization for collaboration.

Implemented Conga composer with Conga Contracts for quote generation, negotiation and to deliver Salesforce CPQ quote process to accelerate sales.

Supported and improved sales cycles by implementing CPQ solutions effectively.

Created Email templates in Text, HTML and Visual Force necessary for the application. Used jQuery for manipulating the Document object model (DOM).

Created and maintained the documentation for Design, Migration and Integration.

Deployed applications from Sandbox to Production.

Worked in Agile & Scrum environments.

Environment: Salesforce.com platform, Code Collaborator, Lightening Experience, Visual Force, Apex Language, Data Loader, HTML, Workflow & Approvals, Custom Objects, Sandbox management, Eclipse IDE, GIT.

Kroger -Cincinnati, OH Jan 2017 - Jul 2017

Salesforce Developer/Admin

Description: Kroger is the only major U.S. supermarket company to operate an economical three-tier distribution system. Kroger also operates 38 food production or manufacturing facilities producing high quality private-label products that provide value for customers and enhanced margins for Kroger.

Responsibilities:

Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards and processes to continuously monitor data quality and integrity.

Experience in building reusable UI components and pages with Lightning component framework.

Developed Apex web methods in to integrate force.com applications with company’s website.

Created custom controllers and controller extensions while developing Visualforce pages. Developed the Apex Triggers to ensure the correct data entries into the system.

Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce Managed ongoing support requests and administrative needs of users.

Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC.

Developed training plans, materials, and documentation for Salesforce.com users to keep materials updated.

Developed and communicated a schedule for future releases/enhancements. Involved in data import into SFDC using Apex Data Loader through CSV files.

Developed Unit test class for Apex class and worked for improving code coverage.

Created custom Dashboards for manager's homepage and gave access to dashboard for authorized people for individual divisions.

Involved in building of the Customer Portal in the organization.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.

Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Supported end users with solutions and issues they face with any functionality.

Created Documents, Presentations and Reports using Conga Composer by automatically populating templates with data from any standard or custom object.

Administrated and monitored the company's Salesforce CRM application.

Developed on Sandbox environments and performed timely deployments on production servers.

Environment: Salesforce.com Production, Salesforce.com Sandbox, Lightening components, Visual force, Apex, Data Loader, Quality Center, Approval process, Workflow rules.

FlatPebble – Hyderabad, India Jun 2014 – Nov 2016

Salesforce Developer/admin

Description: Design & development of a custom application mainly focuses on connecting with customers. To access their profile, displaying key information from any device at any time. To filter and prioritize leads, referrals, Service cases instantly route right information to write employees. To make it easy for the customers provided user friendly digital

experience to provide a good insight into their financial status.

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.

Developed various Custom Objects, Tabs, Entity-Relationship data model and validation rules.

Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.

Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Integrated web services by generating the necessary stubs from the WSDL files for extracting the data.

Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.

Worked as an admin for Creating Users, Profiles, setting up organization role hierarchy and public groups.

Help users with Chatter teams/Groups and follow application as well.

Development of SOAP and REST based web services used for custom development.

Collaborated with the QA team in reviewing and validating test plans and test cases and ensure that the application meets user requirements.

Used SOQL & SOSL with consideration to Limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

NowFloats - Hyderabad, India Feb 2012 – Apr 2014

Salesforce Developer /Administrator

Description: NowFloats main product is Boost, an online business management suite which comprises of (a) the Boost business website, (b) the Boost website management app and web portal and the most important thing, (c) the automatic search engine optimization (SEO) of the website. Which means, the business simply updates the website and our technology ensures it becomes discoverable.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Interacted with various business team members to gather the requirements and documented the requirements.

Created detailed data mapping document for integrating various systems with Salesforce.com.

Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.

Involved in setting up field level access for each custom object created based on the user's role within the organization.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.

Customized different objects at field-level, implementing advanced fields such as Picklists, Field Dependencies, Custom Formula Fields and Validation Rules.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Used field level security along with page layouts to manage access to certain fields.

Designed and developed application on Force.com Platform in Salesforce.com

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com platform, Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

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