Insurance Front Desk
Resume:
Alexandra Martinez
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Front Desk receptionist with extensive knowledge of customer service & patient care. I Adapt to resolving conflict, with strong communication skills, both oral and written. Highly organized and detail oriented.
Highlights/Skills
Bi-lingual/Spanish
Effective and written verbal communication skills
Computer literacy
Exceptional Customer service
Conflict resolution
Sales experience
Cash handling expertise/ Knowledge of receiving and processing banking transactions
Insurance coordinator/Finance coordinator
Organized individual
Communication skills
Problem-solving skills
Patience
Positive attitude
Positive language
Listening skills
A willingness to go the extra mile
Personal responsibility
Adaptability
Desire to learn
The ability to respond quickly
Time management skills
Insurance coordinator/RDA, Eldorado Dental, McKinney, Tx-2013-2014 Verified patients insurance & patient billing. Entered treatment plans, posted payments, entry charges. As well as handling pre-authorizations. Accurately maintained all patient records including personal & medical information. Answered incoming calls and responded to approximately 40-50. patient inquiries daily. Also Managed Dentist & Hygienist schedules by confirming patients appointments and managing their schedules. I also assisted in four handed dental Procedures.
Insurance Coordinator& Scheduling Coordinator/ RDA, Peppermint Dental, McKinney, Tx-2014-Aug-2018
Verified patients insurance Private PPO insurance HMO insurance and Medicaid. Handled patient billing. Entered treatment plans, posted payments, entry charges. As well as handling pre- authorizations. Accurately maintained all patient records including personal & medical information. Answered incoming calls and responded to approximately 100 patient inquiries daily. Checking patients in and out of office. Also Managed Dentist & Hygienist schedules by confirming patients appointments and managing time needed for specialty dental treatment. I also assisted in four handed dental Procedures and taking exceptional x-rays. Front Desk Receptionist/RDA, Vivian’s Family Dentistry,Tx —Sept 2018-March 20, 2019 Checking patients in and out of office, Verified patients insurance Private PPO insurance and also Medicaid. Handled patient billing. Entered treatment plans, posted payments, entry charges. As well as handling pre-authorizations. Accurately maintained all patient records including personal & medical information. Answered incoming calls and responded to approximately 60 patient inquiries daily. Also Managed Dentist & Hygienist schedules. Insurance coordinator Lake Forest Family Dental,Tx Oct 2019 —July 2020 Checking patients in and out of office, Verified patients insurance Private PPO insurance and Medicaid. Handled patient billing. Entered treatment plans, posted payments, entry charges. As well as handling pre-authorizations and claims. Accurately maintained all patient records including personal & medical information. Answered incoming calls and responded to approximately 80 patient inquiries daily. Also Managed Dentist & Hygienist schedules. Also Assisted in taking x-rays and four handed dentistry procedures when needed. EDUCATION McKinney Boyd High School, McKinney, Tx — High School Diploma, 2011 Dallas Dental Assisting School, Dallas, Tx — Certification, 2013 Collin County Community College, McKinney, Tx — Currently
REFRENCES
Jeanette Ruiz 469-***-****
Valerie Obregon 469-***-****
Samantha Juarez 323-***-****
Abraham Torres 562-***-****
Kimberly Ashmore 214-***-****
Alexandra Martinez
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