Service Customer

DANIELLE PRINCE

PROFESSIONAL SUMMARY With twenty years of experience in the hospitality industry, I have a passion for guest service. I am very personable with a fun attitude which allows me to develop long lasting guest relations. i think that teamwork is essential and am always happy to help my coworkers.

SKILLS Guest engagement and

satisfaction

Upselling drink and food items

Excels in a fast paced and busy

atmosphere

Quick to learn drink and menu

items

Great at communicating with

guests and staff members

Starts every shift with a fun and

positive attitude

Able to properly execute a large

variety of alcoholic beverages

EXPERIENCE October 2014 - Current

Bartender and server

BC Bistro Kansas City, MO

Welcoming guests and greeting them promptly.

Mixing and serving alcoholic and non-alcoholic beverages. Maintained extensive knowledge of drink and food menu. Making sure all guests have a unique and entertaining experience. Checking ID's to ensure guest‘s are of age to consume alcohol. Maintaining a clean bar during service.

Closing the bar and cleaning to ensure bar is clean and ready for the next shift.

Building customer relations with guests so they would return often. Making sure bar is well stocked with garnishes, glasses, liquor and beer before every shift.

Closing down dining room and completing all side work promptly so it is ready for the morning shift.

August 2006 - October 2014

Bartender and Server

Nick and Jakes Parkville, MO

Provided menu information regarding new items, seasonal and daily specials. Trained new servers, helping them learn all menu and drink items, company DP 12202 N Highland Ave, Kansas City, MO 64165,

816-***-****, ************@*****.***

policies, and how to use computer system.

Maintained within the top five for sales amongst serving staff every month. Promoted to bartending position within one year of start date based on my exceptional service of guests.

Ensure that guests are comfortable and have an exceptional dining experience.

Ensuring big parties tickets were divided correctly while ensuring party is enjoying food and drinks.

Maintaining a positive, professional and fun attitude Arriving on time and ready to work every shift

Helped work additional hours to help ensure restaurant was fully staffed.

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