Curriculum Vitae for Tsitsi kumbula

Mailing address: Villa 118, Section 6, Al Shamkha, Abu Dhabi, UAE

Nationality: Zimbabwean

Mobile number: +971-***-***-***

E-mail: adfrd9@r.postjobfree.com

Current Visa Status: Visit Visa

ABOUT ME

I am a 27 year old individual who pays implacable attention to detail and is equipped with strong secretarial and hostess/ waitress skills as well as good public relations gained through academic experience and work exposure. I possess strong communication skills and interpersonal skills and I am passionate about client satisfaction and company growth. My key strengths include reliability, I bring about corrective action, I am an organized individual who is fast learning, patient, self-motivated and eager to face challenges and ensure flawless service delivery. As a waitress I am responsible for taking orders and serving food and beverages to guests. I play an important role in guest satisfaction as I am also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

QUALIFICATION/ EDUCATION

Secretarial Studies Diploma - Masvingo Polytechnic College, Masvingo, Zimbabwe

JANUARY 2011-DECEMBER 2014

SKILLS AND INTRESTS

Excellent English communication skills (writing and speaking) and interpersonal skills and positive language

Genuinely enjoy working

Good team player

Excellent computer skills

Ability to work under pressure and deadline driven with or without supervision

Problem solving and decision making skills

Always passionate to learn something new

Good research skills and attention to details

Very passionate about meeting targets

Good customer services and sales skills

Point-of-sale systems

Food safety

Alcoholic beverage regulation

Active listening

Positive language

Patience

Resilience

Social perceptiveness

Dependable and dedicated

Friendly and positive

WORK EXPERIENCE

1.DOLLY MART HOTEL, ZIMBABWE FEB 2015-AUGUST 2019

Waitress/Food and beverage attendant/Hostess

DUTIES AND RESPONSIBILITIES

Provide excellent customer services

Always strive towards best customer satisfaction

Greet customers and present menus

Make suggestions based on their preferences

Take and serve food/drinks orders

Up-sell when appropriate

Arrange table settings

Keep tables clean and tidy at all times

Check products for quality

Deliver checks and collect payments

Cooperate and communicate with all serving and kitchen staff

Adhere to all relevant health department rules/regulations and all customer service guidelines

HOSTESS DUTIES AND RESPONSIBILITIES

Greeting clients

Showing clients to their seats and providing special attention to certain clients, such as the elderly or disabled

Serving meals and refreshments

Checking the condition and provision of emergency equipment and information for passengers

Demonstrating emergency equipment and safety procedures

Administering first aid

Dealing with emergencies

Supplying clients with newspapers, magazines and in-flight entertainment

Selling duty-free commercial goods and pursuing sales targets

Producing written reports after completing work.

REFERENCES

1.Dolly Mart Hotel +263-***-***-***

Contact this candidate