Engineer Azure

ALDWIN CERDON

************@*****.*** +971**-*******, +971**-*******

MCSE, ITIL Service Management Foundation Certified

Linkedin.com/in/aldwin-cerdon-4b703051

EXECUTIVE SUMMARY

I am a seasoned IT service professional with an agile mindset, systematic, value driven attitude, and innate ability in executing multiple projects. Proven coaching abilities to uplift team members. Currently taking up Azure, AWS & GCP Cloud courses as well as MBA to sharpen my technical knowledge, leadership skills, and business and management strategy.

AZURE COMPLETED COURSES

AWS GCP COMPLETED COURSES

AZ-400 Azure DevOps Engineer Expert - Ongoing

AZ-203 Developing Solutions for Microsoft Azure - Ongoing

AZ-104 Microsoft Azure Administrator Certification Prep

AZ-103 Microsoft Azure Administrator 2020

AZ-900 Microsoft Azure Fundamentals

AWS Certified SysOps Administrator - Associate - Ongoing

AWS Certified Developer - Ongoing

AWS Certified Cloud Practitioner 2020

Reliability Engineering Concepts

Introduction to Cloud Computing AWS Azure GCP

CERTIFICATIONS & LINKEDIN COURSES

PROJECTS & ACHIEVEMENTS

Microsoft Certified Systems Engineer: ID No: 6237793

ITIL Service Management Foundation: ID No: EXIN018105

Tableau Essential Training (2020.1)

Agile at Work: Building Your Agile Team

Project Management Foundations: Ethics, Communications

Project Management Foundations, Requirements, Simplified

BASF Group system migration in multiple offices in Dubai.

Managed & handled 8 Customer Accounts simultaneously.

Nokia Siemens Network (GCC) system migration.

Setup multiple site office for Siemens Airport Logistics in

Abu Dhabi Cargo, Dubai Terminal 2, 3 & Cargo Airports.

Siemens Com-EN Dept carved-out to form NSN Company.

EDUCATION

Bath Spa University (Bath, United Kingdom)

MA in Marketing & Brand Management

Enrolled and expected Graduation date Feb 2021

AMA Computer College (Makati City, Philippines)

Bachelor of Science in Computer Engineering

June 1994 – March 1996

Pôle Paris Alternance (Paris, France)

MA in Marketing & Brand Management

Enrolled and expected Graduation date Feb 2021

AMA Computer Learning Center (Philippines)

Computer Technician Course

June 1992 – March 1994

LRN Global (England, United Kingdom)

Level 7, Diploma Master’s Qualification

December 2019 – June 2020

University of the East (Manila City, Philippines)

Computer Technician Course

June 1991 – March 1992

PROFESSIONAL EXPERIENCE

Position: Remote Team Support Lead / System Administrator

Company: Atos FZ LLC / IT People FZ LLC

Dubai, United Arab Emirates

Jun 2011 – Present

Experienced in daily IT operations, Secure Virtual Client, Remote support of user’s in 22 locations for top Fortune 500 companies Performing daily administration of Active Directory, Azure & Office365 Accounts, Mailboxes, Single Sign On, PKI Encryption, Monitor Access Control Systems DB, WIFI Access & CCTV backup Data Center support & coordination for Thomson Reuters, ADIB Provided best in class support to more than 7000 users annually Daily hands on installation and support of various smart mobile

devices & corporate proprietary applications. Ability to deliver challenging projects within tight deadlines Consistently handling data and backup of 7 Siemens offices Coordination, follow-up of an estimated 3000 IT RMA machines Collaborated with new system implementations (e.g. MS Office365, EXO Migration, OS Migration, HW Upgrades), daily issues, performance & developing strategies for improvements Managed all conflicts with business partners, cross functional teams, vendors for smooth business and IT operations Exceedingly achieving KPI targets & team performance targets Experienced in IP Telephony (Siemens / Unify).

Position: Team Lead / Senior System Administrator

Company: SIEMENS LLC

Downtown Jebel Ali, Dubai, UAE

Aug 2005 – Jun 2011

Deep understanding of IT governance framework, responsibilities, roles, escalations and follow-up communication processes Lead & guided Service Desk Team to carry out quality service Assisting OM in all coordination and operations of multiple projects

Provided recommendations on system upgrades and maintenance Coordinated and communicated IT processes & change control, in conjunction with ITIL standards Experienced in IT Asset management, infrastructure planning, design, deployment, maintenance to streamline systems life cycle Creator and owner of support Knowledge Base (KB), IT documents, manuals, technical notes for the team for quality improvements Contributor for improving CSAT, SIP by actively identifying gaps with Root Cause Analysis, managing complaints directly, and provides client with detailed feedback & solutions Experienced in PowerShell basic commands.

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