Customer Service Rep

Veronica L. White

*** * **** ******

Lincoln NE. 68503

*************@*****.***

Career overview

To obtain a position in the telemarketing and customer service industry utilizing my experience and excellent communication and customer service skills. Core Strengths

• Conflict resolution

• Strong organizational skills

• Creative problems solver

• Developed listening skills

• Excellent communication skills

• Fast learner with a wide range of practical skills

• Courteous demeanor

• Energetic work attitude

• Telephone inquiries

• Customer service oriented

• Convincing sales strategies

• Credit card processing

• Multi-line phone usages

• Skilled telecommunication

Accomplishments

Telephone Services

Professionally processed 300+ calls per day, providing information and service to ensure customer satisfaction.

Customer Assistance

Worked with company systems suck as Live Support and diligently completed all assigned task. Working overtime as needed. Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Customer follow-up

Ensures that customers were satisfied with company products and services by doing purchase follow-up calls.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

May 2019 Nelnet

to Prosper Customer Service(inbound) Lincoln, NE

Oct. 2019 Assist customer and borrower in getting personal loans, taking and scheduling payments. Managing and updating accounts.

April 2017 Nelnet

to Home Advisor (inbound, outbound) Lincoln, NE

April 2019 Connect or schedule customers with contractors in there area with home o or business improvement projects.

Jan. 2017 Nelnet

to Customer Resolution Advisor Lincoln, NE

Feb. 2017 Assist, advise and accept payments from student borrowers with there loans. June 2015 Wise Research Associates INC. Lincoln, NE to Outbound Interviewer

Nov. 2016 Using our client tail database to speed-dial or hand-dial consumers to participate in taking surveys for numerous clients.

July 2015 Elite Professional Services Lincoln, NE

to In Home Health Aide/Care Champion

Mar. 2017 Provide various services for the client (patients), the majority of which are personal care activities of daily living.

Preform total care or assist clients in all activities of daily living persona. Care such as but not limited to bathing grooming, linen change and so forth. Preform light housekeeping duties.

Aug. 2004 American Red Cross Lincoln, NE

to In/Outbound Telemarketing

June 2014 Educating the public of the importance of donating blood products. Recruiting new donors.

Appointment setter.

Education back- Lincoln NE

2012 Southeast Community College

Certified Nursing Assistance Program

Continuing education in Nursing Assistant to provide safe, effective, and caring services to the residents of any health care setting. Iowa western Community College Council Bluffs IA

Occupational Support Specialist: Incomplete

Concentration in continuing education. Professional training. Thomas Jefferson High Council Bluffs IA

Diploma: general classes

Other Skills

I have excellent organizational, consultative, interpersonal, and negotiating skills. Added Value I am reliable, hard working, and have the ability to handle multiple task. Work References Brett Holihan- Owner/manager of Startracker Studios: 402-***-**** Cole Wittstruck- Home Advisor Supervisor at Nelnet Debra Carlson- Supervisor at American Red Cross: 402-***-****

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