Service Representative Customer

Cary Edwards

** ********** ***. ******, ** ***** * 862-***-****

***************@*****.***

Key Competencies

●Financial Service Accounting

●Project Management

●Claim Examiner/ Tech Support

●Valuation processing

●Customer Service

●Instruction

●Retail Associate

●Escalated Calls

●DB/DC funds

●Escalated calls

●Account Reconciliation

●Pension Administration

●Conversions of Accounts

●Proxies/Call Center

●Conflict Resolution

●MSO, MSE,MSW,PeopleSoft

●Training

●Financial Services

EXPERIENCE

RoarDigital Technologies/ Robert Half Jersey City, NJ Feb 2020- March 2020

Customer Service Level 2

Primary point of contact for customer inquiries and complaint, via email, live chat and phone.

Assess situations, identify trends and resolved anticipated needs.

Worldwide Flight Services, Newark, NJ August 2018- Feb 2020

Cabin Service Representative (part time evenings)

Maintained client friendly environment while assuring clean and travel ready aircrafts.

Adecco Office and Industrial Jersey City, NJ June 2017 – August 2018

Customer Service Representative

Perform customer service responsibilities in a call center environment for Proxy campaign for Shareholders,

Trustee of accounts and Power of attorney with a call volume of 100 calls per day.

East Orange Board of Education E Orange, NJ Sept. 2012- 2018

Classroom Instructor

Classroom Instruction/Management and discipline for Alternative education Students.

Convenient Educational Services W Orange, NJ 2009-2012

Academic Tutor (part time)

Lord & Taylor Livingston, NJ 2007-2009

Sales Associate (Part-time)

Men’s Furnishing Associate Retail Department

Irvington Board of Education, Irvington, NJ 2006-2012

Instructional Staff

Classroom instruction including motivating, encouraging and coaching

Constantine Control Associates (Consultant) Jersey City NJ 2004- 2006

Conversion Analyst (Merrill Lynch Inc.)

Converted client payroll systems to Merrill Lynch payroll system via enrollment disc mailed to client in advance.

HR Staffing Solutions (Consultant) 2002-2004

Project Manager

Planned, developed, and managed major Benefit & HR Division communications

campaign directed to current and former employees

EDUCATION

Bloomfield College, Bloomfield, NJ 2004-2005

Special Education FastTrack Program

Rutgers University New Brunswick, NJ

BA Journalism/ History

Certifications: NJ State Teacher of the Handicapped

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