CURRICULUM VITAE

Abhay Nanda

#*, *** ****** ******, *********

Gurdaspur (Pb) -143531

MOBILE NO:977-***-****

E- MAIL: adfra6@r.postjobfree.com

CAREER GOAL

Combining strong customer service, administrative and communications expertise to promptly establish efficiency, resolve Problems and Optimize Productivity.

CORE SKILLS AND KNOWLEDGE

Organization & Planning, Customer Service, Team Leadership, Multitask Management, Conflict Resolution, Resource Optimization, Patient Services.

Technical proficiencies include c, c++, Newsis, SAP, Oriss, RMS, EMMA, WCMS, Window 98, XP, Vista, Window 7,and Window 8.

Professional Experience:

Current Organization: - IFB ELECTRONICS INDIA PVT. LTD Designation: -Branch Service Manager (Tricity, North Region)

Time frame: - From Oct 2018 to till date.

Previous Organization: -LG Electronic INDIA PVT. LTD

Designation:-Area Service Manager (Amritsar Area, North Region)

Time frame: - From Jan 2015 to Sep 2018

Previous Organization: -SONY INDIA PVT. LTD Designation: -Area Service In Charge.

Time frame:- From Jan 2010 to jan2015.

Company Profile: - IFB Electronics India Pvt Ltd is formed by group of professionals in field of electronics and has the most diverse portfolio in consumer durables in India. It deals with the home appliances products like washing machine, microwave, dishwasher & also deals in additives & accessory.

LG Electronic INDIA PVT. LTD is formed by group of professionals in field of electronics and has the most diverse portfolio in consumer durables in India. It deals with the entertainment products like LCD, LED TV’s, Hi-Fi Systems, washing machine, X-boom, Refrigerator, vacuum cleaner Laptops, Mobiles, Dishwasher etc. It has constantly lived up to the expectation of consumers by giving products with latest technology, digital concepts and for its par excellent customer services.

Previous Profile: In company working as Area Service In Charge & the key Functions are:-

Managing all the SONY Authorized Service Centers (ASC) in North region from allotment of job till the completion of job.

To provide after sales services like Demonstration & Installations of Sony products like Cybershot, Handy cam, BRAVIA (LCD TV), Hi-Fi Systems.

To Provide services of all sony product to customers.

Conduct Training different ASC’s regarding technology and features new products of SONY.

Visiting different dealers and distributors of SONY regarding their feedback for betterment of services.

Current Profile:: In company working as Branch Service Manager & the key Functions are:-

Managing all the Authorized Service Centers (ASC) in North region(chd) from allotment of job till the completion of job.

To provide after sales services like Demonstration & Installations /Repair of products like HA & AC

Conduct Training different ASC’s regarding technology and features new products of IFB

Visiting different dealers and distributors regarding their feedback for betterment of services.

Handling 10 Authorizeds Service center having team Members Approx 200 Engineers, Also handling call Volume Approx 8000 / month.

Taking care of Franchise business Revenue / Branch Performance about all KPI’s, Franchise Out standing, Dealer Defectives, Store operations.

Gross Salary Status: 12 LPA

ACADEMIC RECORDS

Exam. Passed

Univ./Board

Institutions

Year of Passing

Percentage

B. Tech.

(Electronics and communication)

PTU

Chitkara institute of Engineering and Technology

2009

72%

Class XIIth

PSEB

DAV Senior Secondary School Dinanagar

2005

61%

Class Xth

PSEB

DAV Senior Secondary School Dinanagar

2003

64%

TRAININGS UNDERTAKEN:

Done six months industrial training at BSNL, Gurdaspur. I have undergone training in C DOT and broadband installation & maintenance department. During this period our goal is to check out the different site conditions that whether the site is working properly or not & if not then to find the fault & correct them by monitoring the alarms or to repair them.

Done six weeks industrial training at Cs InfoTech, Chandigarh.

Project Title: - Voting via Telephone Line

(During 7th Semester)

With This project we can vote internationally through mobile or landline network. The main feature of this project is that we can pole by our mobile; no matter we are inside or outside the country.

EXTRACURRICULAR ACTIVITIES:

Member of College and School cricket team at District level.

Secured 3rd position in Long Jump in 2007 during annual athlete meet. Paper Presentation:

Presented a seminar on GSM technology to junior batch in college annual festival. (ISTE - 2006).

Given a presentation on Environmental Science. (Tech Fest - 2007).

Group leader of ‘Registration Committee’ of ANNUAL ISTE STUDENTS SECTION CONVENTION, organized by Chitkara Engineering College, Punjab.

Active member of the Refreshment Committee of 8th National Convention of ISTE Students organized by Chitkara Engineering College, Punjab. Participation in tracking competition held at Kasauli in 2008 organized by Chitkara Engineering College, Punjab.

INTERESTS/HOBBIES:

To Increase the Utility of Information Technology in each phase of life.

Listening to Music, Singing and Dancing.

Giving presentations and seminars.

Participating in Group Discussions.

Social Networking and Surfing Internet.

Playing Cricket.

PERSONAL DETAILS:

DATE OF BIRTH : 22 December, 1987

NATIONALITY : Indian

GENDER : Male

FATHER’S NAME : Sh. Pushap Raj Nanda LANGUAGES KNOWN : English, Hindi and Punjabi, Sanskrit.

I hereby declare that the information given in true and complete to the best of my knowledge and behalf.

Abhay Nanda

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