Sales Customer Service

Brigitte Johnson 925-***-****

*************@*****.***

Servant Leader in Management

Customer Service Labor Relations Organizational Effectiveness Team Leader Retail Savvy Culture Ambassador

Accomplished in retail management with a focus on talent development and competency based business acumen. Strive for excellence in customer service while maintaining close relations with all management to achieve organizational goals and successes.

Creates culture specifically designed to support team growth and development while focusing on corporate strategies. Experienced in creating and executing innovative ideas that boost bottom line sales while elevating employee performance. Experienced in identifying change management needs, creating innovative and systemic plans and gaining buy-in through influence and credibility. Utilizes methodical, organized and insightful approaches to create tactical plans that demonstrate ROI.

Experienced in multi-area management with the ability to identify high growth potential and environmental needs. Creates a climate of successful engagement by establishing goals through communication, development and accountability.

PROFESSIONAL EXPERIENCE

Costco Wholesale 2003 – Present PHOTO MANAGER 2011-PRESENT

Responsible for overseeing the successful development of a business within a business. Sales annually average $400,000 while successfully maintaining excellent member service and producing profit. Focus is on the controllable line items; payroll, cost of goods and merchandise sales. Provide business leadership to employees and maintain the core foundation of the company’s mission.

●Team Creation & Development: Create and maintain a team of diverse individuals. Responsible for hiring, training and leading department staff.

●Talent Management: Manage scheduling, associate relations and Individual Development Plans

●Compliance: Responsible for team safety programs. Monitor and manage OSHA and hazmat training procedures in order to effectively limit corporate exposure and legal violations. Maintain all equipment and logging procedures.

●Deliver Results: Manage budgets and P&L statement. Maintain department inventory process monthly, including all procurement for department needs. Collaborate with marketing department to make sure all brochures and info are going out to raise awareness of products and services available. Manage Vendor relationships.

SALES SUPERVISOR (ELECTRONICS & JEWELRY) 2009-2011

Led department consisting of 7 Associates. Responsible for all aspects of department leadership and execution. Manage all merchandising for the area which consisted of all electronics and jewelry. Well versed in all products to provide customer service, team education and enhance overall contribution to bottom line sales. Worked closely with vendors to ensure service levels are met and product remains relevant to the customer. Required to interpret all sales numbers for the department, and audit department monthly to keep track of shrink and inventory.

●Succession Planning & Talent Management: Delivered solutions to prepare workforce for future growth. Establish goals and timelines to deliver a talent pipeline to exceed the needs of the business. Developed team product knowledge through specific and group training.

●Compliance: Successfully maintained employment compliance with federal, state and local laws.

●Deliver Results: Created, established and accomplished practices to support team productivity. Successfully implemented routines to avoid CA Meal and Break exposure. Reduced training costs by developing succession planning and strategizing hiring practices to reduce turnover.

FRONT-END SUPERVISOR 2005-2009

Manage retail register front end, in conjunction with multiple other related departments .

●Staffing Management and Development: Manage and maintain schedules for up to 60 employees. Includes balancing compliance and legal challenges and managing Part Time Associate availability. Reduced Meal Exception costs by over 10% through standardized routines and team education.

●Applicant Recruitment & Analysis: Worked with recruiting teams and diverse recruiting partnerships to source, screen and place qualified applicants for specialized positions.

●Management: Manager on Duty for multiple departments simultaneously. Duties include “key flicks”, customer service, escalated issue resolution, register maintenance, and marketing processes.

FRONT-END ASSISTANT 2003-2005

Assist in day to day operations within the warehouse while seeking out opportunities for growth and knowledge

● Outstanding achievement in the business culture: Ability to work in multiple departments as needed; including but not limited to:

Marketing : Inside and outside marketing, able to increase member baseline by 20% through organized team work and consistency in the business education

Vault: Excellent organizational and multitasking skills. Responsible for overseeing an average of $800,000 a day through deposits while keeping close records of all monies that moved in and out to ensure a balanced safe. Required to have above average 10-key skills. Oversaw the making of 26 cashier tills everyday for opening.

Inventory: Organize and oversee and average of 140 ppl for the store's inventory. Well versed in scheduling and Excel.

Started pushing carts and assisting cashiers on the front end part time. After a month I was moved inside to the marketing program and was the leader in executive upgrades and new member sign ups. I was promoted to cashier and to full time. During this time I was also trained in outside marketing which entailed going to onsite locations and educating people on what Costco is all about. I was trained to be a vault clerk. This job required me to do all nightly deposits and any loans throughout the day. Also, auditing safe daily to make sure It balanced. Morning vault was getting all 26 tills for the warehouse ready before opening. At this time I also took over planning for store inventory. This was creating a map of the store on excel and updating as moves were made leading up to inventory, scheduling all 160 employees in areas for counting for our one night inventory and post audit the next 2 days, Organizing all managers to count steel the night before, on the day of organizing all employees in their counting sections and keeping track of sheets on the map as well as keying all counts. 2004 employee of the year.

EDUCATION / PROFESSIONAL CERTIFICATIONS / AFFILIATIONS / ACKNOWLEDGMENTS

University of Utah

Studied Communications

Las Positas Community College

General Education

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